Mobile Money Operations Analyst (Reconnect) at Vodafone Ghana

Description

Role purpose: To provide operational, administrative and maintenance support for the Mobile Money platforms and services by providing quality support to ensure high service availability and reliability.

This role is targeted at women seeking to return to the workforce from a career break.

Key accountabilities and decision ownership:

• Provide System maintenance support for all Mobile Money platforms including the implementation of platform upgrades and system expansions as well as  solution provision to issues/problems.
• Analyse technical specifications and implement tariff and promotion configurations
• Propose optimisation and modification for existing and new integrations to Banks and Merchant Networks.
• Execute decisions to maintain service continuity of the Mobile Money platforms and services while ensuring the maintenance of quality of service. 
• Efficiently engage members of other departments in resolution of issues

Core competencies, knowledge and experience:

• Minimum of 2 years’ experience in Mobile Money operations. 
• Excellent knowledge in UNIX, TCP/IP, Oracle &  MySQL DBMS, Web services, Java or C# and  ITIL or similar Framework. 
• Excellent analysis and troubleshooting skill and ability to extract implementation requirements from high level request descriptions.
• Efficiently  manage vendors and third party agencies
• Ability to work with little supervision and perform well under pressure.

Must have technical / professional qualifications:

BSc Electrical & Electronic Engineering, Telecom & Computer Engineering, BSc Computer Science