Money Operations Analyst at Airtel

Procedures and Policies

• Documenting group operational manuals, procedures and policies
• Reviewing and revising group operational manuals, procedures and policies
• Ensuring that OpCo procedures are documented and revised continuously

OpCo Operational Support

• Help OpCos develop SLAs with shared services sections and ensure adherence to the set standards.
• Partner (merchants, enterprises, agents) management [on-boarding, management, training]
• Manage and report incidents and ensure RCA report is shared and learnings communicated across OPCOs to avoid repeat occurrence of the recurrent incidents.
• Help OpCos develop process and procedures to ensure efficient management of retail back-office operations.
• Assist OpCos build second-level support oversight framework for retail trade partners.
• Support OpCos in developing Channel (Agent) Management e.g float management, agent set-up and monitoring.
• Maintain a tracker of A.M operational open issues.
• Monitor adherence to Operational Level Agreements and key KPIs across opcos to ensure operational efficiency. 
• Ensure all A.M ops weekly, monthly and quarterly reports are submitted in time.
• Initiate and follow-up the delivery of operational transformation initiatives including process automation and related requirements.
• Products day to day operational support to ensure smooth customer experience end to end. ( VCN, Loans, Enterprise).
• Ensure SLAs with partners are in place and being followed. ( Product partners ).
• Help OpCos develop SLAs with shared services sections and ensure adherence to the set standards.

Operational Risk Support

• Identify Operational Risk issues and maintain up-to-date operational risk registers in liaison with the AM Risk Management function.
• Track and support the timely implementation of operational risk mitigating action plans. 

Operational Compliance Support.

• Design dashboards to monitor compliance to key operational processes.
• Support ICOFR (financial controls), other Key Controls and Continuous Controls monitoring activities across the OpCos.
• Maintain a tracker of ongoing partner due diligence.

Operational Controls Projects

• Support in implementation of key operations change requests and service requests changes across OpCos.
• Raise change requests for key control projects.
• Coordinate UATs, guide OpCos on key group led operational initiatives.

Audit Coordination (Internal & External)

• Assist & guide OpCos in closing A.M audit findings
• Providing audit responses for A.M Group audit requests, participating in audit walkthroughs, coordinate audit responses.
• Ensure there are no repeat and no-reopened audit findings in OpCos.

Qualifications

Educational Qualifications 

• Bachelor’s degree in commerce, Economics, Statistics and related fields
• MBA, CFA, CPA (K), Project Management Certification: Additional Advantage