Network Management Associate at Kofa

• Kofa is seeking a Battery Network Management Associate to join our operations team. This role is central to ensuring that our growing battery network remains reliable, efficient, and customer-focused while supporting the development of AI-driven automation and next-generation energy solutions.

Key Responsibilities:

• Network Operations Management
• Operate and oversee Kofa’s Network Operations Centre (NOC) to support 24/7 (shift schedule) real-time network decision-making.
• Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.
• Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.
• Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.
• Data-Driven Optimization
• Conduct advanced analysis to identify efficiency improvements and operational risks.
• Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.
• Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.
• Risk and Capacity Management
• Implement strategies to balance customer experience, operational resilience, and commercial efficiency.
• Forecast and manage network demand, and recommend data-driven interventions.
• Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.
• Customer-Centric Operations
• Ensure every interaction with Kofa’s network is seamless, safe, and reliable.
• Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.
• Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.
• Emergency Response Coordination
• Act as the first line of response for triggering emergency protocols, coordinating evacuations, and liaising with emergency services.

Qualifications and Skills:

Education:

• Bachelor’s degree in Engineering, Mathematics, Computer Science, or related field from a leading institution.

Experience:

• 2+ years experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, or equivalent.
• Demonstrated ability to make data-driven commercial decisions under pressure.