Onboarding Engineer at iMedic eHealth Co. LTD

We currently have an exciting career opportunity for an Onboarding Engineer to join our high-caliber Technical Engineering team. As an Onboarding Engineer, you will play a key role in onboarding new customers successfully.

Qualifications:

• Superior written and verbal skills that illustrate the ability to communicate effectively, promptly and appropriately with new customers.
• Strong oral and written communication and presentation skills
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills
• 2-5 years experience as a Support Engineer or Technical Account Manager.
• Ability to work in a fast-paced environment and maintain a positive attitude
• Experience with relational databases and repositories.
• Exceptional time management and organizational skills.
• A calm demeanor to prevent escalations and ease customer issues.
• Experience with Java and/or REST APIs. A background in object-oriented programming is ideal.
• Experience using business intelligence tools (e.g. Tableau) and other data frameworks
• Analytical and methodical problem-solving skills with business acumen
• A bachelor's degree or equivalent experience in Computer Science or Information Technologies.
• Experience with scheduling tools and Google Calendar

Responsibilities:

• Proactively communicating with our new customers to schedule and define their Onboarding experience
• Schedule calls with new customers to ensure they are successful going forward
• Guiding customers through installation of our platform and basic configuration
• Educate end-users on the fundamentals of iMedic’s platform including navigation, functionality and behavior modules
• Provide insight and clarity to advanced configurations
• Engage our internal development team with any integration challenges and potential solutions
• Installing Integration tools to enable customers to connect more efficiently with the iMedic Engine
• Maintaining healthy and fruitful relationships with customers measured by Customer Satisfaction surveys and other metrics

Benefits:

• Compensation is dependent on experience
• Company offers extra incentives based on performance and achieving metric targets
• Opportunities for career advancement within our organization.
• Company issued laptop, phone and internet package
• Paid Time Off