Online Sales Agent at Moko Home + Living

WHAT YOU’LL DO

We’re expanding our direct-to-customer online sales team! You’ll join a growing team of high performing sales professionals. You’ll work from our call center in Mlolongo, Nairobi where you’ll learn from some of the best sales agents in Kenya, advise customers on the right product for them, follow up on leads, and hit your sales targets each month. You’ll interact with customers through calls and chats, you’ll receive personalized coaching, and you’ll be at the frontline of our mission to Moko-fy Kenya. High performing agents can even earn bonuses!

THE ROLE IN BRIEF

• Respond to inbound calls or messages from customers seeking to make an inquiry or place and order.
• Capture customer orders accurately and in a timely manner.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Maintain communication with customers through various channels as guided by your supervisor i.e. WhatsApp, Phone calls, Messages.
• Communicating and coordinating with colleagues as necessary.
• Use our CRM software to track leads, convert potential customers, and close the deal.
• Support implementation of projects related to improving our communications to customers.
• Adhere to set shift’s and working times as required and communicated by your manager.
• Suggest improvements that could be made to any of our processes, customer service practices.
• Provide input to the process and content we use to nurture leads into potential sales.
• Provide support during the onboarding of new team members that may include but not limited to shadowing and coaching.
• Support on other projects across the company.

GENERAL COMPETENCY EXPECTATIONS

• Plan your time to work effectively and productively with little or no supervision.
• Collaborate effectively with colleagues, achieving positive feedback from others.
• Demonstrate 100% ownership of your work, i.e. you take initiative to solve problems.
• Willingness to continuously grow and learn, receiving feedback with a positive mindset.
• Demonstrate strong analytical thinking in your written work and decision-making.

ROLE REQUIREMENTS

• Minimum educational achievement of a diploma.
• Typing speed of 40 words per minute.
• Comfortable with shift work and willingness to change shifts as needed to support the team’s needs.
• This role is based in Mlolongo, Nairobi from Mondays to Saturdays, with some Sundays and national holidays required, depending on the shift.
• A home fiber internet connection is required to access our remote work policy.
• Successful candidates will enjoy talking on the phone, messaging, and interacting directly with customers.
• Prior sales experience is preferred but not required.