Operational Excellence Project Manager at Jumia

What's this job all about?

As a member of the Central Operational Excellence Team, you will be a “swiss-knife” in the organization, working on improving processes on diverse topics, from logistics to customer service to marketing. You will be travelling between our major markets and you will discover how business is done in various countries in Africa (multiple base locations are possible). 

The main challenges are described as below:

Main Responsibilities

• Document existing business and technology processes as well as suggest improvements. To do this, you will communicate with the various teams involved in the process and observe how things work on the ground.
• Work with our Porto IT Hub to create specifications needed for process improvement tech developments
• Work with country teams to roll-out any tech improvements in their respective countries and help train any teams affected by the improvements
• Support local country teams in running day-to-day business processes, where and when the need occurs
• Assess processes in the different countries over time and help rectify any deviations from the target process

Required Skills & Qualifications

• Master’s Degree (Engineering preferred) and a few years of work experience
• English and French speaking
• Ability to implement effective operational processes and identify opportunities for continuous performance improvement
• Understanding the communication and presentation skills required to successfully implement changes in a company
• Proven project management, leadership and business analysis skills
• Understanding of “Lean” methodologies and practices would also be beneficial
• Flexible attitude to working hours and travel expected

We Offer

• A unique experience in an entrepreneurial, yet structured environment, growing at a very high rate
• A unique opportunity of discovering Africa and having strong impact in building the African e-commerce sector
• A unique opportunity to learn about diverse processes that make a business efficient and successful 
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders