Operations Manager - Content and Partners at Glovo

BE A PART OF A TEAM WHERE YOU WILL:

• Train, coach, assist, supervise, evaluate and provide feedback to the local teams and/or provider
• Manage a team of 50+
• Execute local / global strategic decisions
• Lead App content quality and ensure high level content and partner activation on our marketplace
• Be the main point of contact and manage the relationship between the local Glovo teams and the content provider
• Assure quality and efficiency of the Content Operations processes
• Monitor the achievements of performance metrics on the Activation Funnel and Content Maintenance tasks (Related with speed, quality and budget)
• Analyze the third-party provider performances by monitoring the Salesforce/Kustomer/Admin workflows and following up on corrective actions if needed
• Propose and deploy processes for improving speed, quality in the country by coming up with and implementing creative and scalable solutions
• Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean through accurate forecasting
• Manage request for Content changes/updates and assure they are processed within the agreed SLAs
• Coordinate content-related projects with other departments and the provider
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

MUST-HAVES:

• Extensive experience of managing large operational teams and BPOs
• Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
• Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
• Solid understanding of reporting and budgeting procedures
• Determination to get things done: no job is too big or too small
• Excellence communication skills and stakeholder management
• Ability to motivate and communicate with others at all levels
• Being problem solver, data-driven with an analytical approach
• An empathetic, inclusive and curious attitude

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

NICE-TO-HAVES:

• Salesforce experience is a big bonus
• Project management experience is a big bonus

EXPERIENCE OUR GLOVO LIFE BENEFITS:

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget