Operations Manager at Flexi-Personnel

Job Purpose

The ideal candidate will have a solid background in manufacturing distribution and a sharp focus on operational excellence, team development, and customer satisfaction.

Key Responsibilities:

• Oversee day-to-day operations across receiving, warehouse, dispatch, and delivery functions.
• Manage daily operations to ensure efficient, timely, and accurate order fulfillment.
• Resolve service issues promptly; implement process improvements to avoid recurrence.
• Drive operational efficiency and elevate the customer experience across all touchpoints.
• Develop and implement operational policies and procedures to enhance efficiency.
• Lead and supervise operational staff; manage hiring, training, and performance evaluations.
• Analyze root causes of service failures; implement corrective actions.
• Monitor inventory levels, stock movements, and cycle counts across all sites.
• Manage inbound/outbound logistics, fleet, and third-party delivery providers.
• Ensure policy adherence, safety, and security controls, including waste management.
• Conduct regular reporting and chair tactical planning meetings.
• Monitor and analyze key performance indicators (KPIs) and operational metrics.
• Maintain strong relationships with internal teams, vendors, and external partners.
• Identify areas for improvement and implement strategic changes.
• Ensure compliance with health, safety, legal, and quality standards.
• Prepare and present regular reports to senior management on operational performance.
• Oversee budget planning and cost control within operational areas.

Educational Qualifications & Experience

• Bachelor’s degree in Business Admin, Operations Management, Logistics, or related field.
• 5+ years' experience in operations within manufacturing/distribution.
• Strong leadership, organizational, and communication skills.
• Fluent in English and Kiswahili.
• Valid driver’s license and willingness to travel.
• Proficient in operational software and Microsoft Office suite.
• Analytical mindset with problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.