Operations Officer at Mezzanine

You will enjoy:

• Impact: See the fruit of your work via international or local field visits, or just read up on impact stories
• Influence: We keep our teams small so that all can have influence
• Growth Opportunities: 5 days of study leave, on the job mentoring, external training, and career advancement
• Flexibility: 3 remote work days with core hours being 10:00 – 15:00
• An energising environment: We celebrate differences and value individuals. We have monthly socials, enjoy lunching together, take coffee-walks, play ping-pong or just ask “how is your family?”

About the role

The main purpose of this position is to provide in-country [Ghana] project , client support and project coordination.

Responsibilities

• Support the current Call centre Agent
• On-the-ground field visits to verify / troubleshoot support queries
• Track project progress, interdependencies, and deliverables to facilitate successful project implementation and rollout
• Follow up with clients in team members on outstanding items
• Monitor all critical tasks and communicate updates to project team members.
• Proactively identify risks and escalate
• Accountable for the complete Billing process
• Client facing Billing : Support Vodafone Ghana with progress reporting to complete the Billing
• Project Milestone reporting in line with the client facing and Internal parties
• Cash Flow Management of the Project in-country on behalf of Mezzanine
• Represent Mezzanine at client meetings with the various stakeholders: funders, government agencies, implementation partners
• Manage internal stakeholders on delivery of escalation requests
• Understand and monitor the environment to identify possible issues and challenges within the system and people processes, and channeling appropriately
• Input into monthly project reports
• Completion of Monthly EXCO reports

Key requirements

• Bachelor's degree in a relevant field/area
• 5+ years of experience working in an ICT implementation environment.
• Understanding of the Ghanaian public sector would be a significant plus
• Experience in managing complex stakeholder relationships

Starting date: January 2023

Contract duration & terms: 6-months contract