At NALA we decided to prioritise two goals: reducing the cost and increasing reliability for sending money. We partner with governments to acquire licences, which in turn, these enable us to build innovative products and services, unlocking faster, safer, and more affordable cross-border payments.
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Manage routine operational tasks to ensure timely processing of remittance transactions
Monitor transaction volumes and address any operational issues promptly
Address delayed or failed transactions promptly
Manage invalid payments and ensure compliance with regulatory requirements
Assist customers with transaction reversals, payment order inquiries, and resolution of transaction-related issues
Maintain high standards of operational accuracy and data integrity
Identify opportunities to streamline operations and improve efficiency
Implement best practices and standard operating procedures (SOPs) for core operations tasks
Work closely with cross-functional teams including Compliance, Finance, and Customer Support to resolve complex issues and achieve operational goals
Must Have Job Requirements
2+ years' experience in operations within the financial services, fin-tech, or remittance industry, with a focus on transaction processing and customer service
Proven experience in operations, preferably within the financial services or remittance industry
Strong understanding and familiarity of regulatory requirements and compliance standards related to remittance operations
Excellent communication skills with the ability to interact effectively with internal teams and external stakeholders
Strong analytical skills and attention to detail, coupled with the ability to handle multiple tasks simultaneously in a fast-paced environment and adapt to evolving business needs
Proactive mindset with a willingness to learn and adapt to evolving industry trends and technologies
Truly enjoy helping to solve problems for our awesome customers
Approach others' problems with compassion and a desire to keep problem-solving an issue until you understand what is going on
Are motivated to help NALA grow through providing stellar service to our customers
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