People Solutions Consultant at British Council

The People Solutions Consultant is accountable for delivery of a range of operational tasks that require significant People function administrative expertise. The role will ensure that processes are adhered to effectively and efficiently, working with People Advisory and within British Council and with the MSP

Professional services expertise

• Deliver a range of standardised HR operational processes and procedures to achieve specific and clearly measurable targets (volume, time and/or cost), including onboarding, exit management, leave management, contract and letter issuance and myHR data integrity.
• Ensure all required information and employee data are accurately maintained and updated promptly in MyHR working with colleagues within and outside of HR.
• Carry out specific operational/ administrative duties required arising from specific HR country legal requirements.
• Ensure accuracy and timeliness of cyclical activities while maintaining compliance with global policies and local regulations.

Relationship and Stakeholder Management

• Work with the MSP to support high-quality delivery of People function services as required.

• Collaborate with other HR functions, business leaders, and stakeholders to support continuous improvement and enhance the overall employee experience.

Service Improvement

• Escalate issues in service delivery of HR systems and processes at regular intervals and prioritise their resolution.
• Identify opportunities for improvement to core operational processes and make recommendations to enhance service delivery and / or operational efficiency to People function leaders.
• Support development and implementation of HR operations Standard Operating Procedures (SOPs), knowledge articles, process maps, and other process documents as required, and ensure their effective implementation and management.
• Use data analytics to support the continuous review of processes, systems, and the touch points between all of them to make HR operations more effective and efficient.

Role specific skills

There are three proficiency levels for HR skills: novice, developing and exemplary. The relevant proficiency level for this role is listed against each skill. 

Data Literacy

Data-driven - Grasps & uses data to make decisions and inform practice (novice).

Business Acumen

Customer understanding - Understands customer needs & applies user-centric principles (novice).

People Advocacy

Risk mitigation & ethics - Ensures ethical conduct and compliance, and mitigates people risks (novice).

Execution excellence

• Action orientation – Implements actionable and adaptive plans to achieve results (novice).
• Problem solving – Finds practical solutions to navigate and overcome obstacles (novice).

Role specific knowledge and experience

Minimum/essential

• Experience of delivering HR operations as part of a geographically dispersed team
• Experience and understanding of core HR policies and processes
• Experience of working with Shared Services or external service provider.
• Experience of working with SAP Success Factors