Product Manager (Associate to Mid-Level) at Zeraki

The Role

• We’re hiring an Associate Product Manager or Product Manager for Zeraki Flow. Your mission? To turn messy internal workflows into beautiful, usable systems and to do it through
• continuous discovery, strategic clarity, and sharp execution.

Depending on your experience, you’ll either:

• Join as an Associate PM, managing parts of the Zeraki Flow stack and supporting delivery, with guidance from the PMs, Head of Product and Designers Or join as a Product Manager, owning the full Zeraki Flow experience from product vision and roadmap to delivery and outcomes.

What You’ll Be Doing

• Product Discovery & Strategy (Core to Both Roles)
• Champion internal user discovery: Regularly talk to stakeholders across Sales, CX,
• Finance, and Ops to uncover pain points, inefficiencies, and unmet needs.
• Turn insights into structured problems, not just feature requests.
• Lead opportunity mapping and hypothesis-driven experiments before committing to delivery.
• Collaborate with engineering and design to validate problem-solution fit early and often.
• Contribute to (APM) or define and own (PM) the long-term product vision and strategy for Zeraki Flow.

Execution & Delivery

• Maintain a prioritized, outcome-oriented backlog aligned to strategic goals.
• Facilitate sprint ceremonies: Planning, Reviews, Retros, and Grooming.
• Drive agile delivery with a focus on velocity, quality, and measurable outcomes.
• Own QA and UAT processes to ensure quality releases.

Stakeholder Management

• Serve as the connective tissue across departments: Gather insights, align priorities, and keep people looped in.
• Translate strategic business goals into clear product outcomes and roadmap items.
• Support change management and training where process shifts affect internal teams.

Performance Metrics

• Product Outcomes
• % reduction in revenue leakage or billing errors
• % increase in CRM usability or reporting completeness
• % of internal issues resolved within SLA
• Operational Efficiency
• Time saved through automation or simplification
• Time to onboard a new school
• Reduction in manual steps per internal process
• Discovery & Delivery Health
• % of roadmap items validated via discovery before build
• Sprint velocity & completion rate
• % of roadmap delivered per quarter

Requirements

• Culture & Mindset We’re Looking For 
• Deep empathy for internal users and a hunger to solve real operational problems 
• Obsession with clarity, simplification, and ruthless prioritization 
• A systems thinker who sees dependencies and trade-offs 
• Bias toward learning: test, validate, then build