Product Manager (Fraud/ID) at TransUnion

How you will contribute:

Portfolio Management

• Proactively compiles strategy recommendations to management
• Initiate industry and product research, obtain customer feedback on product efficacy, performance, enhancements etc. and to probe needs and identify opportunities through Voice of Customer exercises. Evaluates research results, generates insights and recommends options to explore new solutions/enhancements to management
• Identifies and evaluates the viability of new and existing products by monitoring ROI of products
• Monitors performance of product and identifies growth opportunities and provides recommendations to Sales (measured through revenue growth; increased volumes, increased number of clients; usage)
• Support sales, create publicity and promotion, provide pricing recommendations and guidelines, provide sufficient collateral to ensure customers understand the value of TransUnion
• Develop comprehensive sales training plans to increase awareness of Fraud/ID solutions sets with our Sales teams and to ensure sales team effectiveness.
• Review complex business processes to identify areas or improvement specific to product portfolio
• Adapts and/or develops GTM plans. GTM plans includes responsibility for, but not limited to production of GTM strategy deck, Strategy memo, sales enablement content (for inclusion in items such as customer pitch deck, asset sheet and quick reference guide), launch webinar content and production of sales training material
• Manages product launch activities related to product line extensions and enhancements consistent with product portfolio strategies. Develops product launch plan and develops sales tools including internal training materials, presentations, features and benefits
• Works with stakeholders to ensure product is effectively launched
• Performs user acceptance testing as needed and interfaces with IT if and when defects are identified
• Supports sales in field initiatives in line with product strategies.
• Speedy query resolution and escalation to management where appropriate.

Relationship & Stakeholder Management

• Proactive and regular engagement with Sales, DSA and Solution consultants
• Uses multiple communication formats to keep stakeholders up to date on product initiatives
• Liaises with shared services to ensure appropriate support for product portfolio
• Leverages the product development team and shared services to drive improvement
• Management of 3rd party relationships where required – including but not limited to: OnFido, Telesign,Tower Data, BitVenture, RDC and SpyCloud

Reporting

• Monitors performance of products in portfolio
• Ensures the identification of growth opportunities as well as risks and provides recommendations/ takes action

What you will bring:

Qualifications

• A Bachelor’s degree with an emphasis in marketing/product/business or an equivalent field.
• A minimum of 8-10 years’ experience related to product management.
• Excellent communication and organizational skills with ability to manage multiple project/products simultaneously are required.
• Must be able to work independently and in team settings. Must have experience functioning as a lead on various initiatives.

Competencies

Personal attributes:

• Achievement orientation – a desire to compete towards a self-imposed standard of excellence, to set and meet challenging objectives and to strive for success where rewards might be absent or delayed.
• Exceeding normal standards of performance by continuously aiming at higher goals and objectives.
• Ownership – takes full ownership of the product suite end to end, acting as the CEO of the portfolio and takes the initiative to protect and grow the portfolio.
• Attention to detail – Has an eye for detail and ensures that highest quality standards are maintained in all outputs.
• Self-confidence – a strong faith in one’s own skill, capability and judgment. Often reflected in a forceful and impressive self-presentation.
• Interpersonal skills – Demonstrating sensitivity in identifying with the needs, feelings and conflicts in others.
• Initiative – Engaging in proactive behaviour, seizing opportunities.
• Persuasiveness – Persuading others by pointing out benefits. Using information or data effectively to persuade others or to support a position.
• Flexibility – Altering behaviour and opinions in the light of new information or changing situations and audiences.
• Team work – Able to work in a team and collaborate across functions and teams.
• Enthusiasm and Resilience.
• Analytical and logical thinking.
• Multi-tasking – Ability to work on multiple projects and tasks simultaneously without comprising on quality.
• Proven track record of delivery.

Skills:

• Strong Communication skills – ability to engage in value adding discussions with varying audiences from top management through to support, including external engagements with clients.
• Project management skills, including planning and organization - Allocating resources according to goals and objectives. Monitoring progress against planned thorough follow up. Holding individuals accountable.
• Financial Management – solid understanding of business financial drivers.
• Presentation Skills – able to compile and delivery presentations effectively.
• Decision-making – the ability to make effective decisions without delay.
• Problem solving – Defining and resolving a problem and seeing it through to its logical conclusion.
• Ability to create short – long term strategies.
• Customer vision – ability to step into the mindset of the customer.
• Innovation – ability to translate insights into opportunity.

Knowledge:

• Product and service knowledge – understanding the features, uses and competitive values of the organizations products and services.
• Market knowledge and customer understanding.
• Understanding the technology behind the products.
• Understanding the legal and compliance framework under which TU and the relevant solutions operate.
• Project management knowledge – knowledge of project management theories and practices primarily the Company’s project methodology.