Product Specialist at Paystack

About The Job
This is a remote role (the entire company is working remotely during the pandemic), however successful candidates should be located in Ghana.

What You'll Be Doing
You'll:

• Build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage Paystack's powerful product suite to meet their business objectives
• Develop account plans for winning and expanding business within your portfolio of accounts
• Upsell Paystack's suite of products to your portfolio of accounts
• Analyse internal and external datasets to gain insights for various uses
• Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
• Solve tricky tier 2 support issues escalated by businesses in your portfolio
• Represent Paystack at industry events, fairs, webinars, and demos
• Serve on one or more Product teams, using your insights from the field to inform product prioritization and product development

What it takes to succeed at this role
You:

• Have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customers' businesses
• Have an aptitude for identifying upsell opportunities, and closing them
• Are a strong communicator: you can write and speak clearly and compellingly, and understand how to explain complex issues to different audiences
• Have experience in a client-facing role, preferably at a technology company, with a track record of top performance
• Have a strong sense of ownership: you can be relied on to solve problems end to end, while managing all stakeholders involved, and proactively providing timely feedback.
• Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
• Are able to analyse large amounts of data, identify useful patterns, and make recommendations based on your observations
• Are perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack and able to leverage your understanding to help customers achieve their goals. A Product Specialist understands the Paystack product better than anyone else at the company

While this is NOT strictly required, it would be a plus if you:

• Have previously worked at fast-growing internet startups
• Have experience working with payments systems in Africa
• Are comfortable with analysing large amounts of data

Benefits:

• Competitive salary
• Full medical coverage
• MacBook Pro
• Gym membership
• Monthly internet budget to work from home
• Smart, kind colleagues who’re invested in your growth