Project Manager at West Indian Ocean Cable Company (WIOCC)

Job Objective

This role oversees planning, implementing, and executing individual projects and groups of related company projects in a coordinated manner to obtain benefits and control.

Key Duties & Responsibilities

Project Management & Execution

• Lead and manage WIOCC’s network infrastructure projects, ensuring timely and successful completion.
• Oversee client orders from pre-sales solution design to final handover, ensuring high levels of client satisfaction.
• Develop and maintain project charters, project plans, risk registers, budgets, and lessons learned documentation.
• Monitor project delivery milestones to ensure alignment with client target timelines.

Stakeholder & Client Engagement

• Work closely with account managers to understand client requirements and ensure project alignment.
• Serve as the primary point of contact for clients, providing regular accurate project updates and reports.
• Successfully manage relationships with internal teams, shareholders, and WIOCC clientele.
• Ensure seamless handovers to internal teams, aligning with client specifications.

Cross-Functional Coordination

• Lead virtual project teams comprising Engineering, Operations, Legal, Procurement, Logistics, and Finance.
• Engage and manage third-party suppliers to ensure compliance with client specifications, SLAs, and quality standards.
• Address and mitigate project concerns, contractual challenges, and risks, escalating where necessary.

Process & Performance Improvement

• Actively participate in and promote the project gate review process.
• Oversee vendor and logistics management, ensuring timely delivery of materials and services.
• Ensure data integrity within NetSuite and other project management tools.
• Deputize for the Programme Manager as required and contribute to ad-hoc reporting
• Actively participate in process improvement and automation initiatives.

Experience & Skills

• Bachelor’s degree (or equivalent, Masters preferred) in a technical field or equivalent relevant experience
• PMP / PRINCE2 certification or equivalent (desirable)
• Knowledgeable in use of Microsoft Projects

Minimum Qualifications 

• Bachelor’s degree (or equivalent, Masters preferred) in a technical field or equivalent relevant experience
• PMP / PRINCE2 certification or equivalent (desirable)
• Knowledgeable in use of Microsoft Projects

Experience & Skills

• Minimum 5 years of technical experience in the telecom industry, with at least 3 years in project management role or equivalent.
• Strong background in fiber network project management.
• Effective project management ability including written and verbal communications skills evidenced by work history and accomplishments.
• Strong written and verbal communication skills, with the ability to summarize and present key information to stakeholders concisely.
• Must use B/OSS tools, experience of Microsoft Office suite including MS Project.
• Proven ability to manage multiple priorities and solve problems in a fast-paced environment.
• Familiarity with WIOCC network technologies, including Subsea, OTN, DWDM, SDH, and Data (Ethernet, IP/MPLS, OSPF, BGP), is preferred.
• Excellent interpersonal skills, including active listening, negotiation, and conflict resolution.
• Ability to work cross-functionally and influence teams in a matrix environment

Attributes

• Team leader and manager of virtual teams, motivator, persistent, stress management
• Client focused, confident, relationship builder
• Integrity, honest with high ethical standards, negotiating skills
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent creative thinking and problem-solving skills
• Commercially aware, numerate & articulate
• Excellent network diagnostic skills