Quality Assurance Supervisor at Mission for Essential Drugs and Supplies (MEDS)

Key Responsibilities:

• Develop and implement quality assurance plans for products in the warehouse to regularly determine their quality status through analysis, evaluation and comparison with set specifications.
• Supervise the inspection and release of inbound consignments and returns from clients by assessing their compliance with specifications to guarantee customer satisfaction.
• Gather information for pharmacovigilance of MEDS products as required by the Pharmacy and Poisons Board to comply with regulatory obligations.
• Supervise technical activities in the warehouse and laboratories in accordance with Good Distribution Practice (GDP) and Good Practice in Quality Control Laboratories (GPPQCL) to maintain high-quality standards.
• Review product inspection checklists and recommend the release of inspected returns from clients by verifying compliance with quality specifications and assessing the validity of quality-related complaints.
• Investigate and resolve quality-related complaints by analysing issues and implementing corrective actions to improve customer satisfaction.
• Manage product recalls by collaborating with regulators and suppliers to manage compliance and address safety concerns.
• Update supplier performance records on quality-related issues to track and manage supplier quality effectively.
• Conduct supplier inspections as part of the MEDS technical team to assess and prequalify suppliers for compliance with quality standards.
• Prequalify suppliers and products by performing on-site inspections and remote reviews of supplier information and product assessments to verify that they meet established criteria.
• Investigate major quality complaints by evaluating products to identify and resolve issues, ensuring high levels of customer satisfaction.
• Train new and existing staff on the requirements of the quality management system to promote adherence to quality standards and procedures.

Candidate Profile:

• Bachelor's degree in Pharmacy from a recognized institution and Registered with Pharmacy and Poisons Board
• Training in Quality Management System from accredited bodies
• At least 5 years of relevant experience with 3 of which should be in a supervisory role in Quality Management System (QMS), Good Distribution Practices (GDP) or Good Manufacturing Practices (GMP) facility
• Technical Competencies; Knowledge of Good Storage & Distribution practices, Knowledge of Good Manufacturing Practices and Knowledge of ISO 9001:2015 Quality Management Systems.
• Functional skills; Supervisory skills, Communication skills, problem-solving skills, analytical skills, innovation skills, interpersonal skills, keen to detail and high level of integrity