Recruiting & People Partner at Zipline

About You and The Role  

Zipline is launching its life-saving delivery services in Kenya, starting in Chemelil. To ensure the rapidly-growing team is set for success, we need to hire someone who has a deep knowledge of how to build a smart People system in Kenya for scale, and who can be responsible for building one of the strongest teams in the world.

This role will have both People Partner and Recruiting Partner responsibilities. We expect that as our Kenya operation grows, this will break out into 2 distinct roles, and you would be channeled towards 1 of the more specialized functions. 

On the People Partner side: 

• Our goal as a People team is to provide a world class and consistent experience that builds confidence and trust for all employees as we scale quickly. As the People Partner in Kenya, you will become an expert in our business and become a strategic thought partner for our leaders that will help the business navigate through the growth ahead of us. You will be trusted with the responsibility of driving a high performance culture within our Operations team and the business. Additionally, you will help create People tools and programs that will allow the People team to continue providing the highest level of support to our teams as we scale.

On the Recruiting Partner side: 

• We are dedicated to building the strongest team in the world. We are looking for someone who enjoys partnering with hiring managers to develop thoughtful approaches to recruiting talent in markets starting in Kenya. Our ideal candidate is passionate about not only building a strong team, but also a team that exhibits and leads with our core values. This job is not easy - nothing is a plug and play model. You will be the person not only to identify and recruit talent, but also the person that gives pushback to hiring teams on timelines, compensation frameworks, level of hire, and team structure. This role requires someone that has excellent project management, stakeholder management, and a knack for leading with authenticity.

This role will be based in Nairobi, but we will expect whoever we hire to have frequent travel to our distributions centers around the country - starting in Chemelil, and hopefully expanding into other cities soon!

What You'll Do 

People Partner (70%):

• Become an expert on the business and the unique challenges Zipline faces as we scale in Kenya
• Partner closely with Operational leads, providing guidance and holding them accountable for high performing teams that do amazing work, on time
• Act as a culture ambassador, emulating Zipline’s values and helping leads to incorporate them into their conversations around engagement, coaching & development and performance management
• Work closely with leads on effective headcount planning and organizational design
• Coach leads regarding the importance of effective onboarding for new hires/internal transfers and holding leads accountable to developing these plans
• Hold leads accountable for giving clear and actionable performance feedback to everyone on their team through micro and macro feedback
• Give direct feedback to leaders when they aren’t meeting Zipline’s leadership expectations
• Drive company-wide performance calibrations and compensation reviews, ensuring a fair and equitable process
• Design intentional and scalable HR processes that work for our unique business
• Help to keep Zipline compliant with labor laws and regulations
• Assess team member concerns and complaints and work closely with legal counsel to conduct thorough, unbiased investigations and recommended outcomes

Recruiting (30%): 

• Partner with the business in Kenya to recruit the best talent out there who share our mission
• Monitor important data insights across the entire recruiting funnel, from sourcing to close, and continuously adjust based on insights
• Serve as a thought partner for our hiring managers to help them understand key information around talent pool, advertising strategy, interview plan, and more for new and recurring openings
• Build and improve upon existing processes to ensure our recruiting processes are effective and efficient for the Kenyan market

What You'll Bring 

• 5-8 years of experience in an HR and/or Recruiting role
• Ability to build strong relationships and earn trust at with team members all throughout the organization
• Solid intuition on how to drive organization change in order to improve performance
• Ability to spot and help solve humans working with humans problems
• Physically accessible and approachable, there is no better way to keep your finger on the pulse of your business than by keeping yourself actively involved in your team and the company’s  day-to-day affairs
• Proven track record of creating and implementing talent acquisition strategy for high performing team while maintaining culture and promoting diversity
• Expertise in tracking recruiting metrics to create data-driven strategies
• Excellent project management and stakeholder management skills
• Demonstrated ability to deliver hard messages to leaders directly
• Ability to cut through complex issues and find simple solutions
• High level of discretion with sensitive people information
• Ability to act impartially and objectively
• Organized and dependable
• Ability to legally work in Kenya
• Ability to travel frequently to our distribution centers