Relationship Manager, Chinese Banking – Retail Department at Family Bank Ltd

RELATIONSHIP MANAGER -CHINESE BANKING -IJA/RMCB/02/2025

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

REPORTING TO: Head of MSME

Job Purpose:

The incumbent will be responsible for the overall management and development of the Chinese business in the bank.

Key Responsibilities:

• Drive profitable revenue and volume growth with a focus on new acquisitions, deepening existing customer relationships and cross-selling.
• Achieve agreed sales targets for new accounts, assets and liabilities by establishing/recruiting new banking relationships, managing and growing existing banking relationships with our Chinese customers and Business Club members.
• Train staff on Chinese banking services to create customer product awareness.
• Keep current on business trends and competitor offerings by gathering market intelligence to maintain a competitive edge.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
• Manage Chinese customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
• Develops, coach, motivates and manages the performance of individuals and teams within Chinese,
• Diaspora & Business Club segment to achieve success in career and business goals.
• Actively provide leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback with the Head of Retail Banking to maximize the overall performance and wellbeing of the department.
• Role Model the Brand and Corporate Values of the Bank in the internal and external market environment
• Marketing of Diaspora and Business Club services to our customers.
• Planning the Calendar of events for the Chinese and Business Club banking members.
• Planning and management of the international Business exposure trips for the Business Club members per year.
• Developing an annual learning program for the Chinese and Business Club members making sure we adhere to offering one seminar every quarter for the members.
• Ensure Chinese Credit file documentation standards are adhered to.
• Monitor the approval, disbursal and updating process, periodic credit reviews, and deductions or repayments by diaspora customers.
• Reviewing daily loan disbursement with reference to current policies, procedures and the booking of correct product code under Chinese and Business club
• Ensuring quality service delivery for customers to achieve agreed service levels in coordination with the
• Branches Management and Chinese as well as Diaspora Banking Unit.
• Ensuring that all new business is in line with KYC and CTF laws and regulations and customer information is regularly updated
• Any other official duty that may be allocated by management from time to time.

Qualifications:

• Holds a Bachelor's Degree in Business, Accounts, Finance or related field.
• Proficiency in Chinese language- Oral and Written.
• Have a minimum of two (2) years practical experience with proven result-oriented track record in Chinese business.
• Experience in banking background is a plus.
• Honest and with high integrity.

Key Competencies and Attributes:

• Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business.
• Full understanding of all products, sound knowledge of the bank processes and procedures
• Proven ability to develop and maintain effective work relationships with internal and external partners
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
• Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
• Honest and with high integrity.
• Results oriented with excellent communication and social skills.
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision