Relationship Manager – Corporate Banking- Rift Region, Coast Region at Family Bank Ltd

Job Purpose:

To be an effective liaison between corporate customers and the bank on all customer financial needs to facilitate growth in the portfolio in order to maximize the bank’s revenue.

Key Responsibilities:

• Grow Portfolio of Assets and Liabilities and income.
• To be the principal point of contact for the Bank’s relationship with a designated portfolio of corporate customers.
• Develop business and ensure that there are increased earnings, facility utilization and usage of all Bank’s products.
• Ensure that customer relations are maintained well to facilitate growth in the number of customers, reduce complaints and also retain the existing customers.
• Preparation of loan proposals for sanctioning ensuring compliance with the Bank’s Credit administration policy.
• Preparation and Maintenance of loan monitoring reports to ensure that they comply with the set standards.
• Process security documents for approved facilities while ensuring that all conditions pertaining to disbursements are fulfilled prior to disbursement requests being processed.
• Maintain a good loan book and ensure profits are increased and downgrading/ provisions are reduced.
• Market for business for the bank while ensuring quality service delivery to Corporate Customers to achieve agreed service levels.
• Grow Bank revenues while increasing approved facility utilization.
• Conduct training on products for both internal and external customers.
• Effective communication with all departments and other branches within the institution.
• Adherence to the Bank’s credit policies and procedures.
• Analyze market needs, develop new asset and liability products while enhancing existing products to meet the needs of the marketplace, to maximize potential
• Ensure compliance with the Data Protection laws, policies and procedures of the Bank.
• Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements.
• Follow up on accounts and products opening and process on system.
• Communicate to customers on accounts declined.
• Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty

The Person:

The ideal candidate must possess the following:

Qualifications

• Must hold a bachelor’s degree in business administration, Accounts, or related field.
• Professional banking qualifications or CPA (K) qualifications a plus.
• Minimum of 3 years’ experience in Relationship Management and at least 2 years’ experience in credit and a proven record of successfully managing and growing a portfolio of corporate clients.

Key Competencies and Attributes

• Formal training in Lending/Relationship Management
• Must be able to understand and implement processes and procedures.
• Must have a thorough understanding of the Banking Act and Central Bank of Kenya (CBK) clearing procedures.
• Understand credit risks.
• Goal focused and able to spot business opportunities.
• Builds networks and maintains strong relationships.
• Able to manage and influence others to achieve results.
• Has passion and drive to achieve results under difficult circumstances.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.