Relationship Manager, Education Sector – Retail Department at Family Bank Ltd

RELATIONSHIP MANAGER - EDUCATION SECTOR - IJA/RMEDU /02/25

• To support the education growth strategy, we are looking for a dynamic, proactive professional with strong credentials and relevant work experience to fill the following position:
• Reporting to: Senior Manager -Education Sector

Job Purpose:

• Acquisition, consolidation and retention of Education sector customers by developing and maintaining strong business relationships through regular, proactive and value adding contact establishment and fully understanding their supply chain & management and proactively providing appropriate and mutually beneficial financial solutions.
• Liaises with the Branch Credit management, Head office credit, credit analysts, SME Relationship officers, Area managers, Legal department, Treasury, IB, Corporate and other segments relationship staff.

KEY PERFORMANCE AREAS

• Proactively identify and recruit schools within the designated Region.
• Build, consolidate and maintain excellent relationship with Education sector.
• Identify, establish and maintain excellent relationship with Education sector Strategic Partners in respectiveRegions.
• Undertaking a relationship review/assessment at least twice a year to determine and address:
  • Customer satisfaction
  • Risk/credit review
  • Product usage and cross-sell penetration
  • Needs gap analysis
  • Multi-banked situation, if any.
• Responsible for quality portfolio management for the following:
  • Growth of Overdrafts and Renewal of Overdrafts before expiry
  • Renewal of Insurance Premiums before expiry
  • Growth of schools related loans
  • Maintaining PAR below the Sector Industry Rate
  • Maintaining an NPL below the Sector Industry Rate
• Organise for educational seminars/workshop for existing and prospective customers in lieu of enhancing customer loyalty.
• External environmental scanning to assess the relevant economic and County trends, legislative and regulatory influences, key suppliers, markets, customers, competitors that may affect the school business.
• Conduct competitor analysis in the Region and in the Industry and advise the business to review the current pricing and product offering in order to remain competitive and relevant.
• Cross sell and advise on the appropriate product uptake based on the customer supply chain.
• Responsible for the growth of schools related loans and overdrafts in the Bank
• Any other duties as may be allocated by manager from time to time.

Qualifications

• A business related degree from a recognized University
• Banking qualifications, CPA's or an equivalent
• Master’s degree will be an added advantage
• A minimum of five (5) years relevant banking experience with a bias in relationship banking and customer focussed
• Excellent credit skills
• Ability to conduct thorough credit request appraisal.
• Ability to manage people to achieve specific results.
• Anunderstanding of the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.

Key Competencies and Attributes:

• Ability to sell and network for business — Portfolio growth
• Excellent Analytical and Customer Relationship Skills - Opportunity management.
• Possess ability to work effectively under pressure and meet deadlines.
• Ability to work independently under minimal supervision
• Ability to communicate clearly and effectively
• Practical experience in use of Ms Office applications.
• Results oriented with excellent communication and social skills.
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
• High integrity, reliable, outgoing and hardworking
• Strong Interpersonal Skills.
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision