Relationship Manager – Retail Banking at ABC Bank (African Banking Corporation Limited)

Key Responsibilities

• Develop the Retail banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
• Achievement of set revenue target/overall departments’ budgets through aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
• Develop more business from the existing clientele – i.e. increase share of wallet by cross selling all personal &
• Business banking products to all the existing and potential customers
• Enhance sales in all other third party products for fee based earning.
• Preparation of all reports required to monitor work progress – daily, weekly and monthly
• Identifying and developing new profitable business relationship.
• Carrying out market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs
• Coming up with customer service initiatives that will boost service and business growth
• Prepare and submit credit proposals in conformity with Credit Policy guidelines and requirements in liaison with the Senior Credit Analyst and maintain a high standard of credit analysis.
• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction

Minimum Qualifications, Knowledge Experience& Key Competencies

• A degree in Business or Marketing related course from a recognized University.
• Diploma in Marketing, Credit Management /Professional qualifications (CPA, ACCA, AKIB).
• More than 5 years banking experience and at least 4 must be in business banking.
• Well versed with KYC/AML compliance requirements.
• A Proven record in the delivery of business targets.
• Excellent sales and negotiation skills, with the ability to establish and develop relationships.
• Excellent customer service and interpersonal skills.
• Computer skills in word processing, presentations and statistical analysis.