Reservation Assistant at Taita Hills Safari Resort & Spa

We are currently looking to recruit a Reservation Assistant, to work at Taita Hills & Salt Lick Wildlife Resort Ltd.

Roles and Responsibilities

• Handles reservations via phone, email, system referrals, and from internal departments or travel agents.
• Maintains up-to-date knowledge of room types, layouts, availability, rates, packages, and hotel policies.
• Creates, updates, and manages reservation records, confirmations, cancellations, and modifications.
• Communicates reservation details and changes to the front desk and assists with preregistration when needed.
• Processes and monitors advance deposits, tracks availability, and supports occupancy and revenue forecasting.
• Manages daily correspondence, responds to inquiries, and keeps all files organized and current.
• Maintains a professional appearance and work area; promotes a courteous and friendly environment.
• Assists with front office duties and follows all health, safety, and fire procedures.
• Accepts additional tasks as requested by management.
• Preference: Ladies from Mombasa.

Qualification and Experience

• Minimum 2 years' experience in the hospitality industry, with at least 1 year in a busy hotel's reservations department.
• Proficient in the Opera reservation system.
• Well-spoken, well-groomed, and demonstrates excellent customer care and telephone etiquette.
• Strong in sales and upselling, with attention to detail and good organizational skills. Flexible, adaptable, and a reliable team player.