Reservations Host at Hyatt Place

Summary

Care Connects Us!

It all starts with people who care.

• At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
• Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:

Reservations Host who will be responsible for assisting the Revenue Manager in the day to day running of the department maximizing hotel revenue (Rooms and M&E) by effectively administering revenue optimization techniques and analyzing revenue opportunities via all sources provided by the brand to deliver optimally. Key responsibilities include but not limited to:

• Ensures the room inventory is up to date with all bookings, both definite and cancelled bookings.
• Assists in the preparation and generation of reports for the Revenue Meeting.
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
• Prepare quotations and written confirmation to all clients within stipulated timelines.
• Monitor client satisfaction regularly and resolve any outstanding issues to protect and enhance future business.
• Work closely with Sales and Front Office as well as other departments, to ensure guest requirements are met.
• Assists in tracking and analyzing booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
• Assists in the management and use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.
• Managing room inventory for all channels including but not limited to room types and sell strategy online.
• Daily spot checks reservations made previous day and following up 3 day to arrivals, highlighting any VIPs, special requests and payment methods etc.

Qualifications

• Diploma or Degree in Tourism Management or its equivalent
• 3+ years of relevant experience in a similar role with proven track record
• Knowledge of the hotel property management systems
• Proficiency in Ms Office applications
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone etiquette