Reservations Manager at ATL Global Business

Our Client - Sense of Africa is a premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, and group travel experiences. We pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

About the Opportunity

We are seeking a professional and dynamic Reservations Manager who is ready to drive success and lead a dedicated reservations department. The ideal candidate will ensure seamless booking experiences for guests, travel agents, and DMCs while optimizing revenue and maintaining operational efficiency.

Key Responsibilities:

• Oversee and lead the reservations team in aspects such as recruitment, onboarding, training, performance management, and ensuring efficient and accurate bookings in conjunction with the HOD.
• Implement revenue optimization strategies and manage pricing policies while ensuring compliance with reservation processes to maximize revenue.
• Collaborate with other departments to enhance booking strategies by ensuring adherence to booking procedures, resolving any discrepancies efficiently, and fostering positive guest relationships to ensure optimum guest satisfaction.
• Manage reservation systems and train team members on procedures while providing regular reports on performance metrics
• Generate timely reports and stay updated on industry trends.

Qualifications: 

• Relevant degree-level education, preferably in Tourism-related studies 
• Have a minimum of 10 years in a managerial/supervisory role within the travel or hospitality industry. 
• Strong leadership, communication, customer service/excellence, and organizational skills. 
• Proficiency in reservation systems such as Tour Plan & WETU and the Microsoft Office Suite is essential.
• Proficiency in any of the following foreign languages will be an added advantage (French, Italian, German, Japanese, Spanish, or Chinese)

You will be joining an organization that values our employees and offer a comprehensive benefits package, opportunities for professional development, and a supportive work environment. Individuals who are passionate about compliance and wish to contribute meaningfully are encouraged to apply.