Restaurant Supervisor at Optiven Limited

JOB SUMMARY:

We are seeking a detail-oriented, reliable, experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our customers and motivate our staff to ensure excellent customer service. 

DUTIES AND RESPONSIBILITIES:

• Oversee all front of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Look for ways to cut waste and decrease operational costs
• Generate daily, weekly, and monthly reports
• Ensure that new employees are trained and provide ongoing training for all staff
• Supervise the team and act as the main liaison between customers and hotel staffs
• Assigning duties and coordinating operations to ensure customers are happy
• Perform any other duty as may be assigned from time to time

REQUIREMENTS AND QUALIFICATIONS:

• Diploma in Hospitality Management, Food and Beverage or other related field preferred
• A minimum of 5 years’ experience in hotel or hospitality industry as a supervisor.
• Front and back of house experience is a plus
• Strong working knowledge of food and beverage service
• The ability to manage in a diverse environment with focus on client and customer services
• Ability to communicate effectively with clients, senior management, and all staff
• Ability to respond effectively to changing demands
• Computer literate
• Strong supervisory and leadership skills
• Planning and reporting skills
• Decisive and critical thinker
• Honesty and high level of integrity