Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.
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Achieve sales target for all defined Airtel products & services at all assigned shops
Implement findings of audits and customer satisfaction surveys
Ensure customer retention through satisfactory issue resolution of customer walk ins
Facilitate roll-out of new shops outlets and ensure proper inventory management in all assigned shops
Cascade any changes in target setting, process or new product launch
Work with the Marketing team to recommend branding and promotion activities within the shops space
Manage and monitor traction on all shop initiatives to increase footfall with an aim to supersede revenue targets and gain quality acquisitions through conversion of walk-in customers
Drive operational process standardization, proactively review and propose changes to the existing Airtel processes to improve the overall customer experience.
Participates in the recruitment and selection of shop staff; oversee Shop managers and respective teams on overall target achievement and ensure all shops staff are fully engaged and effective
Ensure monthly partner governance meetings and that the staff at Airtel franchise managed shops are fully trained as per given guidelines.
Qualifications
Bachelor’s degree in a Business-related field
4-8 years’ requisite work experience in telecommunication, financial or Consumer service industry
Good data analysis skills on advanced Excel will be an added advantage
Competencies and behavior
Good business acumen with strong communication and interpersonal skills
Gmail
Yahoomail