Sales Admin Intern at Peach Cars KE

Job Overview

• As a Sales Administration Intern at Peach Cars, you will play a vital role in supporting our sales process. This position offers hands-on experience in a dynamic environment, where you'll develop strong organizational and communication skills while fostering a customer-focused approach.

Duties and Responsibilities

• Assist in coordinating checks on vehicle status, including logbook ownership, and communicate findings to internal teams.
• Support buyers and sellers throughout the administrative steps of the sales process.
• Clearly explain sales administration procedures (e.g., agreement preparations, payments, ownership transfers, and insurance) to set expectations for timelines and outcomes.
• Guide customers through our sales documentation, addressing any questions they may have.
• Ensure all documentation is properly signed and maintain KYC records, organizing files both online and offline.
• Help coordinate the physical handover of vehicles with the fleet team, ensuring all necessary checks are completed and customers sign the handover checklist.
• Conduct pre-handover checks on vehicles to ensure they are clean and ready for delivery.
• Assist in the coordination of logbook-related services, including ownership transfers and
• logbook pickups.
• Introduce our services and pricing to buyers, and facilitate the collection and delivery of logbooks.
• Monitor the status of logbook ownership and assist customers with any issues related to their Ecitizen accounts.
• Ensure timely logbook transfers and clear communication among all relevant parties.
• Follow up with sellers regarding the cancellation of active insurance policies once the car is sold, and assist buyers in obtaining new policies.
• Coordinate payment processes with the finance team and communicate updates to customers, ensuring that transaction receipts and confirmations are shared promptly.

Knowledge and Experience

• Degree in Business Administration, or a related field.
• Knowledge of Microsoft Office and Google Suite.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, to effectively engage and correspond with internal and external stakeholders.
• Customer-focused mindset with a desire to learn.
• Experience with the NTSA portal on the eCitizen platform (logbook transfers) is a plus, not a must have.