Vacancies at Peach Cars KE

Job Overview

• As a Sales Administration Intern at Peach Cars, you will play a vital role in supporting our sales process. This position offers hands-on experience in a dynamic environment, where you'll develop strong organizational and communication skills while fostering a customer-focused approach.

Duties and Responsibilities

• Assist in coordinating checks on vehicle status, including logbook ownership, and communicate findings to internal teams.
• Support buyers and sellers throughout the administrative steps of the sales process.
• Clearly explain sales administration procedures (e.g., agreement preparations, payments, ownership transfers, and insurance) to set expectations for timelines and outcomes.
• Guide customers through our sales documentation, addressing any questions they may have.
• Ensure all documentation is properly signed and maintain KYC records, organizing files both online and offline.
• Help coordinate the physical handover of vehicles with the fleet team, ensuring all necessary checks are completed and customers sign the handover checklist.
• Conduct pre-handover checks on vehicles to ensure they are clean and ready for delivery.
• Assist in the coordination of logbook-related services, including ownership transfers and
• logbook pickups.
• Introduce our services and pricing to buyers, and facilitate the collection and delivery of logbooks.
• Monitor the status of logbook ownership and assist customers with any issues related to their Ecitizen accounts.
• Ensure timely logbook transfers and clear communication among all relevant parties.
• Follow up with sellers regarding the cancellation of active insurance policies once the car is sold, and assist buyers in obtaining new policies.
• Coordinate payment processes with the finance team and communicate updates to customers, ensuring that transaction receipts and confirmations are shared promptly.

Knowledge and Experience

• Degree in Business Administration, or a related field.
• Knowledge of Microsoft Office and Google Suite.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, to effectively engage and correspond with internal and external stakeholders.
• Customer-focused mindset with a desire to learn.
• Experience with the NTSA portal on the eCitizen platform (logbook transfers) is a plus, not a must have.

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Job Overview

• To manage end-to-end vehicle listings across Peach’s platforms and be the frontline voice of the brand online - ensuring listings go live fast, look great, and that every question, comment, or DM is handled with attention, clarity, and brand warmth.This role is a blend of sharp operational execution and customer-focused communication - ideal for someone who’s both detail-oriented and creative, with a pulse on what buyers and sellers need to hear in order to convert.

Duties and Responsibilities

Listings Management

• List every eligible car on Peach’s website, Jiji, and Mogo within 30 minutes - 1 hour of receiving full details.
• Optimize listings with clean, compelling copy and the best-quality photos to drive trust and leads.
• Delist cars within 1 hour of sale confirmation and ensure pricing/photos remain consistent across platforms.
• Ensure price changes are reflected instantly on Jiji and Mogo, and tracked hourly on the Peach website.

Social Media Comment & DM Response

• Respond to all buyer/seller inquiries in comments and DMs across platforms (IG, FB, TikTok, Twitter) within 30 minutes during working hours.
• Escalate hot leads to the CX team and flag FAQs or repeated concerns to the Marketing Lead.
• Craft smart, friendly, and helpful responses that reflect Peach’s tone of voice and build brand trust.

Listing Accuracy & Flagging

• Vet every car listing before publishing - check specs, price, photos, and verify it matches our standards.
• Flag incomplete or inconsistent units to relevant teams (PSFAs, Creative, CX) and follow up until resolved.
• Track flagged issues weekly and propose ideas to reduce errors or improve workflows.

Collaboration & Cross-Team Sync

• Work closely with Sales to get accurate car info and price updates in real-time.
• Coordinate with Creative for missing images or low-quality photos.
• Notify Product when system/platform issues delay listings or price syncs.

Insights & Reporting

• Update and maintain a live tracker showing car listings, TAT, flagged issues, and social engagement trends.
• Share a weekly insights report every Monday at 10am - with key wins, blockers, and improvement suggestions.

Knowledge and Experience

• Detail-Oriented: You catch small errors others miss - and fix them before they become issues.
• Fast & Reliable: You work with urgency and consistency, solving issues proactively without waiting for direction.
• Confident Communicator: Whether it’s a listing or a comment reply, your writing is sharp and on-brand - also keeps relevant teams in the loop on listings, flags, and changes.
• Organized Under Pressure: You know how to juggle multiple platforms, workflows and priorities without dropping the ball and with minimal supervision.
• Customer centric & Marketing-Savvy: You get what turns a listing into a lead, understand what the customer wants to see, and deliver it.
• Digitally Skilled: Comfortable using CMS, Google Workspace, WhatsApp, Slack, and email.
• People-First Mindset: Whether it’s a seller, buyer, or teammate - you’re approachable, clear, and helpful.

Minimum Qualifications

• Degree in Marketing, Communications, Business, or related field.
• 1+ year experience in content publishing, listings, community management, or digital marketing.
• Familiarity with CMS tools, social platforms (IG, FB, TikTok, Twitter), and basic design/photo editing tools.
• Bonus: Experience in e-commerce, classifieds, or automotive marketplaces.

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Role Description

• The Sales Admin Associate will play a critical role in ensuring the smooth operation of the sales process by providing administrative and clerical support. This role requires strong organizational and communication skills, as well as a customer-focused approach.

Role and Responsibilities

• Coordinate checks on vehicle status, including logbook ownership status, and communicate outcomes with internal stakeholders.
• Support buyers and sellers in navigating the administrative close of the sales process
  • Clearly explain the sales admin processes(agreement preparations, payments, ownership transfers, and insurance covers) to set expectations on timelines, and outcomes.
  • Walk customers through our sales documentation and answer any questions
  • Ensure all documentation is duly signed and KYC docs are on file - if done online, everything is downloaded and stored in Drive; if done offline, everything is scanned and stored in Drive
• Coordinate and execute the physical handover of the vehicle with the fleet team by ensuring that:
  • The fleet representative will go through the handover checklist with the buyer and ensure they sign at the end of the handover process.
  • The customer is to sign the delivery book when collecting the logbook at the car handover time.
  • Perform pre-handover checks on the car and lead handovers to customers
• Coordination of logbook-related services, such as ownership transfers, acceptance of ownership, and logbook pickups
  • Introduce scope of services and pricing to buyer, coordinate to get logbook and ID to be able to pick the new logbook, identify and coordinate with a trusted agent to facilitate pickup and delivery
  • Identify the status of logbook ownership, and relevant parties to engage; ensure customers have Ecitizen accounts and troubleshoot any issues with Ecitizen accounts or logbooks
  • Logbooks are transferred on time; communication between relevant parties is clear and respectful; delivery notes are sent; pre-handover checks are done with customers
• Follow up with the sellers on the cancellation of active insurance policies once the car is successfully sold and assist buyers in obtaining new insurance policies before they leave with their cars from the LOT
• Complete, accurate, and timely data entry.
• Coordinate payments with the finance team and communicate payment updates to customers. Ensure transaction receipts and swift confirmations are shared with customers in Whatsapp groups on time. Also, ensure broker fees are processed as soon as they are approved by the quality assurance team.

Requirements

• Business related degree
• Ability to complete administrative work accurately and efficiently.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently and within a team environment.
• Knowledge of Microsoft Office and Google Suite.
• Experience with the NTSA portal on the eCitizen platform (logbook transfers)