Support the Reefer Sales Manager with day-to-day customer related matters.
Participate in client visitation as required and use of other channels to assist the reefer manager in landing /closing of new businesses.
Assist in developing new reefer markets within the cluster for both imports and exports.
Assist to onboard new businesses within the cluster.
Understand overall business of the customer to be able to come across other business opportunities to up-sell or cross sell other CMA CGM Products and grow share of wallet.
Responsible for channelling back to the organization valuable market intelligence information regarding the trade.
Assist to promote and sell non-maritime products (Value Added Services (VAS) , Through Bill of Lading (TBL) and Cross-Sale).
Assist the reefer manager to formulate commercial strategies which will see CMA CGM reefer Market Share grows within the cluster.
Update commercial data and customer feedback in the Customer Relationship MAnagement (CRM) tool.
Relay pricing requests from customers to Sales Support.
Relay service requests from customers to the Customer Care team.
Participate in market identification and assist the reefer manager to create benchmark and guide DRO and HO in pricing structure.
Assist to organize and attend different fairs and seminars within the cluster to enhance brand visibility for the product and segment.
Monitor and maximize weekly reefer plugs onboard all voyages.
Miscellaneous related duties, tasks and projects as may be assigned.
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