Sales Support Officer at Firmus Advisory

Job Purpose

• To coordinate and provide sales support to customers by working with Distributors.

Specific Responsibilities:

• Answers phone calls from Distributors and Customers and deals with problems as they arise
• Follow up with customers to make sure that they are satisfied with product and services
• Meets with Distributors for training support and to make sure that sales people are doing their job correctly
• Provides any necessary market research data and reports
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Arrange appointments with clients and distributors
• Responding to customers emails, texts, and phone calls
• Updates all contact information of clients
• Deals with any customer complaints and resolves the issue as necessary
• Does any necessary administrative work including filing and presenting reports

Job Specifications

Minimum Requirements

•  Bachelor’s Degree in Business Administration, Marketing, Economics and Social Sciences. A relevant professional qualification and or Master of Business Administration will be an added advantage
•  Minimum of 5 years relevant work experience in the retail and wholesale industry
•  Work will involve frequent travels so candidate must be ready and able to travel sometimes on short notice.
•  Proficiency in French is required and if any additional proficiency in 2 local languages will be added advantage
•  Outstanding communication and presentation skills.
•  Excellent analytical, reasoning and problem-solving skills
•  Good computer skills, including proficiency in MS Office and critically Excel is a required criterion
•  Results-oriented, strategic thinker and planner
•  Must be Resident in Accra or Tema.
•  Age requirement – not more than 35years of age.
•  Ability to drive and must hold a valid Driving license
•  Knowledge of motorcycle and automobile industry will be an added advantage

Key Skills and Competencies

•  Strong organizational and planning skills; and experience of project management
•  Excellent interpersonal skills, including ability to undertake high-level representation.
•  Excellent oral and written communications skills, including public speaking.
•  Ability to work under pressure, independently and with limited supervision.
•  Time Oriented, Basic Math Skills
•  Consumer Relations, Crisis Management
•  Reporting Skills, Administrative Skills, Attention to Detail