Security Operation Centre Assistant at UNDP

 Duties and Responsibilities

• Under the immediate supervision of the Security Advisor (SA), the Security Operation Assistant shall be responsible for the following duties:

Security Operation Centre

• Serving in shift-system at a 24/7 SOC which maintains a radio and telephone communication regime with all UN staff in the Area of Operation;
• Receive, process, record and pass all security related information to the appropriate quarters through the normal communication channels;
• Inform the Supervisors immediately of any incident/accident;
• Maintain communication link with the security agencies (police and military) with a view to providing the necessary assistance to UN staff members and receiving updated information on security matters;
• Register and forward all e-mail messages and messages deposited during working and off-duty hours;
• Accurately identify exact location/grid references of all incident/accidents and pass information to the Supervisors and the police;
• Maintain both electronic and manual register;
• Brief the incoming duty security operation assistant on all events, especially pending cases for which action is to be taken;
• Perform radio checks, as directed by the SA / ASC / Local Security Assistant (LSA) and Security Operation Centre Supervisor;
• Maintain up-to-date records of all security section supplies;
• Conduct residence security surveys;

  Security Support

• When required, he/she will assist police during investigations in all security related incidents involving UN staff;
• Provide relevant assistance to visiting staff members requiring assistance through radio or telephone channels;
• Keep the SA /ASC / LSA and Security Operation Centre Supervisor informed of any information or incident that could have a bearing on the security of staff and property;
• Prepare and conduct security briefings.

  Security Communication Equipment

• Ensure that all communication equipment (i.e. VHF and HF radios, fax mobile and land-line phones) are in perfect working conditions before the start of duty.

  Administrative Support

• Assist with preparation of UN IDS and Access badges when on day shift;
• Perform any other tasks as assigned by the SA / ASC / LSA and Security Operation Centre Supervisor.

Institutional Arrangement:

• The Security Operation Assistant will report directly to the UNDSS Security Advisor. One (1) position will be based in Accra and two (2) positions will be based in Tamale.

Competencies
Achieve Results:

• LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline;

Think Innovatively:

• LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvement;

Learn Continuously:

• LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback;

Adapt with Agility:

• LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible;

Act with Determination:

• LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident;

Engage and Partner:

• LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

• LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies
Thematic Area

Name

Definition

Business Management

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
• Ability to manage communications internally and externally, through other appropriate channels

Business Management

Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients' immediate requests.

Security Services

Security Training

• Ability to design, contribute to, and/or facilitate meaningful security training programmes/courses

Security Services

Security Incident Management and Monitoring

• Ability to provide basic response to security incidents/events
• Ability to anticipate client's upcoming needs and concerns.

Security Services

Security Information Management

• Analytical capabilities to process diverse security information and develop recommendations

Business Development

Human-centered Design

• Ability to develop solutions to problems be involving the human perspective in all steps of the problem-solving process

Business Development

Integration within the UN

• Ability to identify, and integrate capacity and assets of the UN system, and engage in joint work; knowledge of the UN System and ability to apply this knowledge to strategic and/or practical situations

Required Skills and Experience
 
Min. Academic Education

• High School Diploma or equivalent

Min. years of relevant Work experience

• 4 years of experience in telecommunication
• Prior experience with the UN system or an international NGO is desired.

Required  skills and competencies

• Knowledge of telecommunication
• Solid computers skills (MS Word, Excel, Access and PowerPoint);

Desired additional skills and competencies

• Knowledge of Security or Emergency Operation Centre

Required Language(s) (at working level)

• Fluency in English
• Fluency in Ghanaian language is required.