Senior Analyst, Design Authority (Technical Assurance) at MTN

Job Summary:

• Responsible for a portfolio of technologies that supports Revenue Assurance and Fraud Management objectives to improve profitability, including:
• Supporting the Evaluation and selection of new technologies that are required to meet Revenue Assurance and Fraud Management user needs
• Design of new controls within technology portfolio to meet changing needs of the organization
• Oversight / management of the technology development and configuration process, ensuring timeliness, cost effectiveness and integrity
• Input to the technology product roadmaps, ensuring future needs are understood and adequately planned for.
• Alignment of the RAFM technology environment to prescribed technology best practices and standards.

Key Tasks:
Strategic Planning

• Provide input into the operational planning (2-3 years) for the Revenue Assurance and Fraud Management team, identifying ways to design systems and processes in order to prevent revenue leakage and minimize risk to the organisation.
• Contribute towards continuous improvement and innovation at technical and supporting procedural levels.
• Provide subject matter expertise, insights and advisory support into product, technology and proposition roadmaps to ensure revenue protection and fraud management considerations are embedded into decision making.
• Evaluation of control development and maintenance costs compared to the relative risks being mitigated. This in turn has to be compiled into a budget (OPEX, CAPEX) for implementation purposes.

Revenue Assurance Research and Development

• Support research on international best practices of Revenue Assurance and Fraud Management including research on the impact of the technology changes on the various systems.
• Research Revenue Assurance and Fraud Management trends in mobile industry and IP environments.
• Provide input for Revenue Assurance and Fraud Management system tools development.
• Appreciation of control performance and relevance of controls and current RA practises.
• Ensure that reference libraries for business rules / pricing rules are up to date to effectively re-perform process execution integrity.
• Ensure that call scenario reference library is continuously updated and reviewed for relevance and completeness.

 

Technology Roadmap Ownership

• Understand and appreciate Revenue Assurance and Fraud Management business requirements in relation to technology support needed.
• Ensure a current and in-depth knowledge of the Revenue Assurance, Fraud Management and related technology industries, in relation to vendor capabilities, trends and future needs.
• Design OPCO RAFM technology roadmap needs for a 1–3-year timeframe that ensure existing and future business requirements will be adequately met through technology needs.
• Influence with approval of technology roadmaps with OPCO RAFM management, ensuring a balance between cost and business benefit
• Communicate and influence the awareness of the RAFM technology roadmaps with management in MTN technical teams and other relevant stakeholders, ensuring the roadmap considerations are built into IT system roadmaps and strategies.
   

Technology Evaluation and Selection Management

• Based on agreed roadmap, identification and planning of new technology solutions, in line with Group RAFM technical portfolio, that will require investment to meet Revenue Assurance and Fraud needs.
• Manage the motivation within Finance and IS of the need for inclusion of the technology procurement in the annual budgetary cycle
• Support the process of technology solution evaluation and vendor selection, including:
• Project formulation and stakeholder engagement
• Project planning and control
• Vendor identification
• Requirements definition
• Solution evaluation
• Solution and vendor selection
• Oversight of the procurement process, ensuring RAFM objectives are met in terms of solution and costing fit.
   

Technology Solution Implementation Management

• Prioritization of requirements for control development in RAFM that require development of configuration of technologies by internal and external stakeholders
• Planning of the technology implementation, development and configuration cycles required by technology vendors
• Management of the implementation process, ensuring timeliness and quality
• Ownership of the stabilization and post implementation review processes, ensuring effective integration into production environments
   

Operational Framework Planning

• Engagement with MTN Group RAFM Controls and Best Practice to understand, influence and agree the risk and control framework for Technology Assurance.
• Working with MTN Group RAFM COE (Centre of Excellence) to design new controls required for operational implementation.
• Ongoing review of the adequacy of the Revenue Assurance and Fraud Management technology capabilities in addressing the risk mitigation needs of the MTN Organization.

Operational Effectiveness Management

• Management of data quality, application performance and hardware performance needs, in conjunction and in alignment with Group RAFM preferred support structures. This includes the proactive assessment and deployment to address changing business requirements.
• Ensure adherence to local governance structures to ensure compliance with Service Level Agreements and management of corrective action.
• Evaluate new innovations, business models, developments, products and/or systems to identify possible revenue leakages and recommend control measures that need to be adopted to minimise the possibility of these leakages through review of new business specifications to ensure that RA issues have been covered, RA processes are adhered to and that adequate controls are in place. Escalate issues identified.
• Provide input into the establishment of systems and sound practices that comply with best practice, legislation / regulations / frameworks.
• Maintain end- to-end knowledge of MTN business processes and ensure the accounting of all revenue generating transactions.
• Review and enhance systems and processes that support monetary processes to ensure all money flows recorded is complete.
• Ensure timeous escalation of controls that do not comply with RA frameworks and strategies.

 
Context :

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, Social and Governance prioritized
• Regionalization structure implication
• Performance driven environment
• Development of a sophisticated client base (especially high value)
• Diverse cultural environment
• Extended workforce management

 

Supply Market Demographics

• Opco Specific restrictions on local content
• Highly technical nature of the Revenue Assurance and Fraud Management domain

Foundational Skills Proficiency Required

• Strategic Planning & Thinking
• Analyze the organization’s wider environment and draw conclusions about the impact of events and activities; guide the team to create solutions that deliver value in line with the business plans
• Develops and implements organization wide policy by determining target audience, building coalitions with the appropriate population, and developing a budget
   

Critical Thinking

• Introduces new approaches that may have been tried elsewhere
• Examines situations from multiple or different perspectives
• Recognizes points for improvement and uses imagination to solve problems
   

Analytical Thinking

• Organizes, classifies, and synthesizes the data into fundamental issues
• From the information, identifies the most probable causes of the problem.
• Reduces the information down into manageable components
• Identifies the logical outcomes from analyzing the data collected
   

Decision Making based on Decision Modelling

• Maintains the utmost integrity and behaves ethically at all times. Identifies gaps in information and makes informed assumptions in order to take timely action.
• Addresses very complex issues and makes a judgment call on the need for additional analysis or the business necessity to take a timely decision, with the available information
• Demonstrates basic understanding of different decision models
   

Integrated Analytics

• Leads the business insights strategy for the organization and makes a significant contribution to the overall strategic planning process
• Is considered highly influential and credible in providing customer, market, and business insights to inform and improve the quality of decision making across the organization

Education

• A Degree in Finance/ Commerce /Accounting
• CISA/CISM qualification.
• Project Management Qualification (Prince, PMBOK) a plus.

 Experience

• At least 5 years of experience in the technology industry
• Experience working in a cross functional business environment.
• A good appreciation of telecommunications technology and supporting processes
   

Professional/Technical competencies:

• Knowledge in telecom fraud types and methods of detection, correction and prevention.
• Knowledge in telecom billing and credit management.
• Understanding of telecom OSS and BSS infrastructure.
• Knowledge in system audit, business continuity, system resiliency, system support and release management principles and processes.
• Knowledge in project management methodologies including initiating, executing, controlling and closing projects.
• Understanding of the Capability Maturity Model Integration (CMMI) framework
• Advanced skills in Microsoft applications (including Excel, PowerPoint, Word, Project, Visio and Access)
• Information Extraction Techniques
• Project and Change Management – Change Management and Assurance
• Finance and Accounting – Financial Accounting
   

Skills/ Physical Competencies:

• Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organizational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization

 NB: The Incumbent must maintain strict confidentiality always.