Senior Human Resource Officer at Tugende

About the role

• The Senior HR officer will be responsible for supporting the human resource function in delivering effective people management practices that align with the fast-paced business operations. The Senior HR Officer will coordinate recruitment, performance, employee relations, training, and compliance while ensuring a high-performance culture and employee engagement across all branches.
• This role demands a proactive and highly organized individual with excellent interpersonal skills, a solid grasp of HR best practices, and the ability to balance strategic initiatives with hands-on operational HR work.
• The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.

Key Responsibilities

Talent Acquisition & Onboarding

• Collaborate with department heads to forecast staffing needs and develop job adverts.
• Oversee end-to-end recruitment processes to ensure timely hiring of qualified staff.
• Coordinate and participate in interviews and selection processes.
• Supervise onboarding and induction of new hires to ensure seamless integration.

Performance Management

• Monitor performance evaluation cycles i.e. probation and end of year and ensure timely reviews across all departments.
• Effectively track underperformance and support performance improvement plans.
• Track performance outcomes and recommend development or corrective actions as necessary.

HR Administration and Operations

• Maintain accurate and up-to-date employee records (contracts, payroll data, leave records, performance reviews).
• Ensure HR data integrity in the HRMIS and other platforms.
• Manage HR documentation and ensure confidentiality of employee data.
• Monitor headcount, contract renewals, and probation confirmations.

Employee Relations & Welfare

• Serve as the first point of contact for employee grievances, concerns ensuring timely resolution in line with company policies and known best practices.
• Promote a positive workplace culture through engagement initiatives, team-building activities, and feedback mechanisms.
• Support disciplinary processes in line with labor laws and company policy.
• Manage for medical insurance enrolment and timely resolve all raised concerns.

Learning & Development

• Identify training needs in collaboration with department heads.
• Facilitate internal mobility and career development plans.
• Track progress on individual development plans and training outcomes.
• Coordinate and evaluate training programs to ensure alignment with business goals.
• Support the development and retention of high-potential employees.
• Support internal mentorship and coaching efforts.

Compliance & Policy Implementation

• Ensure HR policies and procedures are understood and followed by all staff.
• Keep the company compliant with local labor laws and regulatory requirements.
• Support internal and external audits from an HR perspective.
• Ensure all HR practices meet legal and ethical standards.

Qualifications and Experience

• Bachelor’s degree in Human Resource Management, Business Administration, Organizational Psychology, or related field.
• Professional HR certification (e.g., CHRP, CIPD, SHRM) is an added advantage.
• At least 3-4 years of progressive HR experience, preferably in a fast-paced or high-growth organization. Fintech/ Financial service environment will be an added advantage.

Key Competencies

• Strong interpersonal and communication skills.
• Good understanding of employment law and HR best practices.
• Strong organizational, problem solving skills and co-ordination skills.
• High emotional intelligence and conflict resolution skills.
• Ability to handle multiple priorities under pressure.
• High level of integrity and confidentiality.
• Proficiency in Microsoft Office and HR information systems.