Senior Library Assistant at Umma University

Key Responsibilities:
Patron Services

• Assist library patrons (students, faculty, and staff) with locating and using library resources.
• Provide reference and information services, including answering queries and guiding users in research and information retrieval.
• Conduct library orientations and tours for new users.

Circulation and Resource Management

• Oversee circulation desk operations, including checking in and out library materials, managing holds and reserves, and handling overdue items.
• Maintain accurate records of library transactions and user accounts.
• Assist with the processing, cataloging, and shelving of new library materials.

Supervision, User Assistance and Training

• Supervise and provide training for junior library assistants, student workers, and volunteers.
• Coordinate work schedules and assignments for support staff.
• Ensure that library policies and procedures are followed by all staff members.
• Assist library patrons with accessing and using electronic resources.
• Develop and deliver training sessions and instructional materials (e.g., guides, tutorials) on using e-resources effectively.
• Provide support for library reference services, particularly in the area of electronic resources.

Collection Maintenance

• Assist with the organization and maintenance of library collections, including shelving, shelf-reading, and weeding.
• Conduct inventory checks and report any discrepancies or issues with library materials.
• Help with the preparation of materials for bindery and repair.

E-Resources Management

• Assist in the acquisition, licensing, and renewal of electronic resources, including databases, e-journals, and e-books.
• Maintain accurate records of electronic resource subscriptions, licenses, and usage statistics.
• Monitor and troubleshoot access issues, working with vendors and IT staff to resolve problems promptly.

Technical Support and Troubleshooting

• Provide technical support for electronic resource access issues, including authentication problems, broken links, and platform errors.
• Collaborate with IT and vendors to ensure the seamless integration of electronic resources with library systems (e.g., library catalog, discovery layer).
• Develop and maintain documentation for troubleshooting common e-resource access issues.

Data Analysis and Reporting

• Collect and analyze usage statistics for electronic resources to inform collection development and budgeting decisions.
• Generate regular reports on electronic resource usage, expenditures, and access issues for library administration.

Collaboration and Communication

• Liaise with vendors and publishers to manage electronic resource subscriptions and resolve access issues.
• Work with other library departments to integrate electronic resources into the library’s overall collection and services.
• Participate in library committees and working groups related to electronic resources and digital services.

Continuous Improvement

• Stay current with trends and developments in electronic resources and digital library services.
• Recommend and implement improvements to electronic resource management processes and systems.
• Participate in professional development opportunities, including workshops, conferences, and training sessions.

 Administrative Support

• Assist with the preparation of statistical reports and other administrative documentation as required.
• Handle routine correspondence and communications related to library operations.
• Manage supply inventory and order necessary materials and equipment.

Education and Experience
QUALIFICATIONS:

• Bachelor’s Degree in Library and Information Science with IT/ICT Option
• Master’s Degree will be an added advantage
• Minimum 5 years’ experience working with e-resources in a University Library
• Must be a member of a relevant Professional Body
• Demonstrated experience with library systems, digital libraries, and information technologies.
• Proficiency in cataloging standards (e.g., MARC), metadata schemas and library protocols (e.g., Z39.50).
• Experience with integrated library systems (ILS) or library management systems (LMS)
• Familiarity with library discovery platforms (e.g. EBSCO Discovery Service) and open-source software (e.g., Koha).

Skills and Competencies

• Strong technical aptitude and problem-solving skills, particularly related to electronic resources and digital content.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks and priorities effectively.
• Strong communication skills, both written and verbal, with the ability to provide clear and concise instructions and documentation.
• Customer service orientation with the ability to work effectively with diverse library users and staff.
• Proficiency in data analysis and reporting, with experience using tools such as Excel or statistical software.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities.