Senior Manager, Products & Services User Experience (UX) Design at MTN

About The Job

Position Summary:

• Responsible for identifying and understanding MTN Ghana’s Consumer roles / persona and support in re-designing and improving commercial portfolio to make MTN Ghana’s products or services usable, enjoyable, and accessible.
• This will include but not limited to defining user scenarios, storyboards, and workflow to improve user experience of the consumer base via the products & services (P&S) portfolio.

Job Requirements:

• To translate marketing ideas in the areas of product concepts, pricing, and incentive/loyalty schemes into the tangible benefits that customers can enjoy.
• Contribute to the development of strategies for MTN Ghana’s products and services, demonstrating an understanding of the business strategies and needs of the customer.
• Develop detailed User experience plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans.
• Develop and implement a framework to guide product managers in the development of all products and services in the different business portfolios.
• Develop possible future scenarios product portfolio by considering current and future technologies and determine combination of features and scenarios that will positively impact and satisfy customer’s needs and aspirations.
• Identify and advise on new opportunities for MTN Ghana to explore by providing guidance on products and services user experience based on the evolution of technologies.
• Facilitating and leading user research results to internal and external stakeholders
• Analyzing information needs, data flow user feedback and activities and iterating to enhance user experience
• Creating wireframes, storyboards, sitemaps, screen flows and developing personas and usage scenarios for business to better understand the expected user experience on the different products and services
• Creating product prototypes and conducting usability testing
• Identify alternate and continuous ways to improve P&S experience and drive improvements
• Assist with content development
• Leverage on insights / consumer understanding to be user advocate internally to drive product development
• Conduct competitor and customer analysis to better guide the business
• Report on areas as assigned by line manager

Professional/Technical Competencies:

• Deep understanding of users and consulting with clients / internal stakeholders to understand their Understanding of goals
• Solid understanding of Graphic Designing and web technologies
• Skills in wire framing and usage of tools – Figma, UXPin or Adobe XD
• A good grasp of design programs – Photoshop, Illustrator Canva etc.
• A good appreciation of AB testing and consumer understanding and insights
• Understanding business needs of the Ghanaian market
• Market Research and Insights
• Interpretation of Big Data
• Financial Acumen
• Project Management and Cross functional Working Skills
• Commerciality and Sound Marketing Judgment
• Interpretation of IT/Technical systems/architecture.

Behavioral competencies:

• Ability to manage self and team performance, good conflict management.
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
• Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills - Trustworthy, integrity in dealings
• Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills - Good written and verbal communication, great presentation Skills, commitment to the organization
• Global thinker, Analytical thinking, and Problem-solving abilities.
• Facilitating & consulting Skills
• Negotiation Skills

Education:

• University Degree in Marketing or a relevant field
• Certification in Marketing or a related field or Masters’ Degree in Marketing or Business is a plus.
• Scrum Master and/or Product Owner certification is a plus
• Design Thinking certification is an advantage

Experience:

• 8 years relevant experience with at least 5 years in a managerial role preferable in a telecommunication organization or other relevant industry