Senior Manager, RLO Engagement at RefugePoint

Responsibilities and Duties:

RLO and CBO Engagement and Collaboration:

• Develop and implement strategies to engage RLOs and CBOs in authentic collaboration, fostering partnerships and synergy to achieve shared goals;
• Facilitate dialogue and coordination between refugee-led organizations, community-based organizations, and other stakeholders to promote advocacy, networking and partnership, refugee centeredness and leadership, policy development and strengthen program implementation and service delivery;
• Advocate for improvements in support structures and systems, resource allocation influencing positive changes that benefit refugee-led organizations and refugee-focused CBOs;

Capacity Sharing:

• Carrying out needs assessments for RLOs;
• Conducting validation exercises for new RLOs and CBOs through field visits and close collaboration with the Community-Based Protection team;
• Plan, design, and implement capacity-building strategies tailored to the specific needs of RLOs and CBOs, focusing on enhancing their ability to provide quality services and support to refugees;
• Develop and deliver training programs, workshops, and mentoring initiatives to build the skills and knowledge of RLOs and CBOs in program management, organizational development, and service provision;
• Support RefugePoint’s Program leads/staff in tailoring and developing content to be shared with CBOs and RLOs during peer-to-peer learning sessions, once these needs have been identified at the training needs assessment stage;
• Monitor and evaluate the effectiveness of capacity-strengthening activities, making adjustments as necessary to ensure maximum impact;
• Lead initiatives aimed at strengthening the organizational and or programming capacity of RLOs including the recruiting and supervision of external consultants and or trainers;

Networking and Collaboration:

• Proactively engage with other refugee-serving organizations, government entities, and stakeholders to foster knowledge exchange, promote collaboration, and share best practices;
• Represent RefugePoint in relevant forums, conferences, and meetings to advocate for the rights and needs of refugees and influence improvements in support structures;
• Stay informed about regional and international developments in the refugee sector, contributing to the organization's strategic planning and program development;

Grant Management:

• Oversee the design and implementation of grant programs, ensuring adherence to established guidelines and procedures;
• Oversee the sub-granting process, from the initial planning, prequalification, screening, validation checks, contract drafting and partnership onboarding;
• Monitor the performance of grant recipients, tracking progress, and providing technical support to maximize the impact of funded initiatives;
• Coordinate sharing of learning of the grants management processes between relevant Refugepoint staff throughout the grant monitoring period;
• Prepare comprehensive reports on grant outcomes, impact, and lessons learned for internal and external stakeholders;

Reporting and Documentation:

• Prepare accurate and timely reports on progress, outcomes, and impact;
• Maintain comprehensive records of grant activities, including budgets, proposals, and evaluation reports;
• Collaborate with the monitoring and evaluation team to collect and analyze data related to RLO and CBO engagement and grants implementation;
• In collaboration with the Chief Program Officer, the Deputy Country Director & the Associate Director, Host Country Solutions, document and disseminate lessons learned in the engagement with RLOs and CBOs on capacity strengthening;

Cross-Department Collaboration and Technical Leadership:

• Act as a liaison between different RefugePoint teams engaged with RLOs and CBOs ensuring seamless communication, collaboration, and coordination within the organization to ensure alignment of objectives agency-wide;
• Provide expert technical guidance to internal teams, stakeholders, and partners on RLO engagement including sharing lessons learned, best practices and learning on refugee-centered programming;

Attend any other duties as assigned by the Chief Programs Officer and the Deputy Country Director.

Desired skills and qualifications

• Degree in International Relations, Social Work, Humanitarian Affairs, Adult Education, Community Development or a related field; Master’s degree preferred, Bachelor’s Degree required;
• Excellent public presentation skills and comfort with training large and small groups required;
• At least five years’ experience in non-profit humanitarian work, international work experience highly preferred;
• Experience using participatory learning approaches and familiarity with adult learning techniques required;
• Prior work with refugee-focused organizations is preferred;
• Demonstrated experience assessing needs (knowledge, skills, practice) among internal and external audiences;
• Demonstrated experience in developing learning strategies that reflect the importance of the local environment and context (language, culture, socio-political, power, etc.);
• Demonstrated experience and expertise in developing and facilitating workshops and/or other types of trainings related to humanitarian affairs;
• Superior writing ability and ability to synthesize and distill complex information; Experience writing training materials and curricula highly preferred;
• Strong interpersonal and diplomacy skills;
• English language fluency required;
• Demonstrated ability to work well under pressure, maintaining flexibility and attention-to-detail;
• Strong computer skills, including Microsoft Office and cloud-computing platforms;
• Ability to travel internationally; and
• Willingness and ability to maintain a flexible work schedule due to communication with field locations.