Senior Project Manager- OTT Clients at West Indian Ocean Cable Company (WIOCC)

Job Objective

This role requires a 360-degree view and understanding of the OTT clients’ requirements from opportunity to service delivery and post-delivery support where required. This role oversees planning, implementing and executing individual projects and groups of related company projects in a coordinated manner to obtain benefits and control.

Key Duties & Responsibilities

• To project manage client orders from feasibility, pre-sales solution design and sales order signature to handover, achieving high levels of client satisfaction
• Work with account managers to understand client requirements in detail
• Work closely with solutions architect to ensure we propose feasible solutions that are deliverable
• Understand the client handover specifications and work internally to ensure teams are aligned and can support
• Ensure when engaging suppliers for 3rd party network components we match client specifications on SLA etc.
• Tracking the project delivery milestones ensuring we meet the client’s target delivery timelines
• Support in providing regular updates/ reports required by the client
• Involved in client service handover process to ensure we deliver to client specifications
• Manage WIOCC individual and groups of network projects as directed
• Provide post-delivery support, through collaboration with the OTT Client Service Management team
• Provide Proactive Personalised Problem Resolution: Addressing client issues or concerns before they become significant problems
• Manage virtual project teams including members from Engineering, Operations, Legal, Procurement, Logistics and Finance
• Create, obtain approval and manage project charters, plans, risk registers, budgets and learnt lessons
• Identify concerns, issues, contractual challenges, identify mitigating measures and escalate appropriately
• Manage any change requests
• Management of deliveries with vendors, shipping agents, partners etc.
• Deputise for the Programme Manager & assist with the creation of ad hoc reports as needed
• Successfully managing the relationships with in-house stakeholders, Shareholders and WIOCC clientele
• Actively use and ensure data completeness and integrity of NetSuite

Minimum Qualifications 

• Bachelor’s degree (or equivalent, Masters preferred) in a technical field or equivalent relevant experience
• PMP / PRINCE2 certification or equivalent (desirable)
• Knowledgeable in the use of Microsoft Projects

  Experience & Skills

• Prefers a minimum of 5 years of technical experience in the telecom industry, with essentially at least 3 years in a project management role or equivalent
• Minimum 3+ years of experience in managing OTT client projects
• Experience in the management of fibre projects
• Effective project management ability including written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including the ability to listen to summarise and concisely gather, analyse and share key information with stakeholders
• Must use B/OSS tools and experience with Microsoft Office suite including MS Project
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Knowledge of technology used in WIOCC network including Subsea, OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP) preferred

 Attributes

• Team leader and manager of virtual teams, motivator, persistent, stress management
• Client focused, confident, relationship builder
• Integrity, honesty with high ethical standards, negotiating skills
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent creative thinking and problem-solving skills
• Commercially aware, numerate & articulate
• Excellent network diagnostic skills