Senior Relationship Manager at First National Bank Ghana

About us

• Helpful
• Effective
• Ethical
• Innovative
• Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Purpose

To originate business and identify opportunities to cross-sell for RMB and the broader First Rand Group in line with shareholders’ strategic objectives.

Experience and qualifications

• Minimum: Bachelors Degree preferably in Business.
• Minimum: 7 – 10 years in a similar role and relevant industry

additional requirements

“Ghanaian applicants preferred”

responsibilities

• Set targets for the portfolio in line with product pricing.
• Plan strategic objective for the portfolio.
• Manage opportunity tracking tool.
• Communicate client interactions and feedback to stakeholders with regards to client developments
• Initiate client scoping sessions to gain client insights.
• Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof.
• Create innovative solutions for specific product areas.
• Interrogate and manage MIS data to minimize revenue leakage on a continuous basis.
• Proactively manage credit facilities to ensure adequate limits are in place.
• Manage working capital on behalf of clients.
• Source new business in adherence with coverage disciplines i.e. sales campaigns, liabilities, cash,CAPS, Opportunity Tracker.
• Make cold calls in order to originate business to grow the portfolio.
• Manage escalated unresolved client issues.
• Manage complex relationships within support areas to ensure best outcome for both the client and the bank.
• Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met.
• Ensure client expectations are met or exceeded.
• Use influence and negotiation to achieve win-win outcomes.
• Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).
• Continually drive and model RMB’s values.
• Create brand presence for oneself.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Make an effort to stay relevant and up-to-date with legislation, new developments etc.
• Take ownership and accountability for tasks and activities and demonstrate effective self-management.
• Maintain a positive attitude and respond openly to feedback.
• Handle stress in ways that do not negatively impact others.
• Continually share, debate and communicate learnings.
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed.