Zeraki is all about using technology to solve some of the toughest challenges encountered in providing quality education in Africa. Our cutting edge solutions, provide insights that enable informed decision making, provide access to quality instruction and take the stress out of everyday administrative tasks.
Read more about this company
The Senior Relationship Manager oversees key school accounts and drives strategic initiatives to enhance client satisfaction and achieve sales and revenue growth.
Key Responsibilities:
Client Acquisition and Retention: Identify, attract and onboard new clients with the aim of developing strategies to retain existing clients and ensure long-term partnerships.
Team leadership and Mentorship: Guide and mentor lower-level business development team members to foster a high performing team culture.
CRM Management: Keep detailed and updated records of client interactions for precise decision making.
Market Analysis: Stay updated on market trends and competitor developments to identify new business opportunities and give feedback to the organization to inform the developments.
Conflict Resolution: Address clients' concerns promptly and effectively to ensure client satisfaction in order reduce churn rates
Partnerships: Represent the company in high level client meetings, negotiations and events to leverage and build networks.
Requirements
A strong passion for education and EdTech.
Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with schools.
A self-motivated individual with a results-driven mindset, eager to achieve and surpass targets.
Flexibility to work long hours, including nights and weekends.
Capable of working independently in a fast-paced and dynamic environment.
Resilience and determination. Every lead may not convert into a sale, but the ability to persevere is key.
Prior experience in sales, marketing or customer service is preferred.
Gmail
Yahoomail