Senior Supervisor - Underwriting Healthcare Division at Madison Group Limited

Overall Responsibility:

Underwriting, vetting, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes

Key Responsibilities

• Constant review of scheme loss ratios and provide proactive suggestions to aid in claims control
• Monthly running of the premium and marketing reports against targets set (GWP)
• Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients

Investigation:

• Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
• Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends.
• Provide the necessary support to intermediary by training them on the medical products
• Liaise with the underwriters, actuarial and business development teams to evaluate the products being sold and equally when designing new ones.
• Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc.
• Supervise scheme setup to ensure it’s accurately and timely done.
• Supervise to ensure prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary
• Coordinate with outsourced card production team on preparation of medical cards (Smart/Photo) for all eligible members and ensure the same is done with the TAT’s required.
• Review and signing-off of policy documents and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
• Review, ensure timely execution of Contracts and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
• Support in renewal process by reviewing and advising on renewal terms based on loss ratios and profitability index
• Premium volume increase through organic growth by selling additional benefits and enhancements
• Supervise service levels and benchmark our customer service standards against the market
• Hold forte on behalf of the Assistant Underwriting Manager while he/she is away.

Skills and Competencies Required

• Team leadership skills
• Health Benefits Plan Management
• Database Administration
• Customer Service
• Continuous Innovation
• Excellent communication and multi-tasking skills
• Market Awareness
• Policy Processing
• Team Player
• Presentation Skills
• People management skills of both external and internal partners
• Integrity and honesty

Knowledge & Experience

• At least 5 years’ of experience in Healthcare Underwriting preferably as a supervisor in a medical underwriting insurance environment.
• Addressing operational concerns and issues, monitoring overall customer satisfaction.
• Demonstrated experience engaging intermediaries at high level.
• Developing and implementing operational procedures and policies

Academic and Professional Qualifications required

• Degree in Actuarial Science/Statistics or Business-Related field
• ACII or DIP AIIK qualifications