Service Centre Managerd at Safal Group

Description

Key responsibilities:

• To manage the overall operations of the service centre in terms of profiling, maintaining coils and finished good stocks, ensuring the Service centre is kept in proper condition.
• To direct and manage the direct sales force in targeting the direct business in the defined areas.
• To manage the walk-in customer business
• To ensure the distribution customer orders are profiled and despatched as directed by the Customer Service Department.
• To manage the project sales through the Technical Sales Representative.
• To coordinate and manage MARCOM programs as required for the Service Centre with the support of the Marketing team
• To build the Roofing Solutions selling business by combination of roofing sheets, accessories and truss systems
• To manage the required and targeted contribution per MT

Requirements

Qualifications required:

• Minimum academic qualification: Bachelor's Degree in any relevant field
• Qualifications as an added advantage: Diploma in Sales & Marketing
• Professional registration:

 Experience required:

• General work experience (years):  7-10  years
• Specific to the position (level/discipline/years): 2-3 years
• Industry: Exposure in the Building Material Industry

Key competencies and skills:

• Leadership Skills
• Analytical skills
• Planning & organizing skills
• IPR Skills
• Strong domain understanding of the Sales & Marketing process
• Conflict resolution skills
• Effective communication skills

Language requirements:

• English
• Kiswahili

Computer literacy:

• Microsoft Office packages
• ERP systems

Personality profile:

• Positive
• Employee-centric
• Fast-paced and prompt
• Achievement oriented
• Energetic and Enthusiastic
• Self-motivated
• Focused
• High level of integrity