eWATERservices is the only sustainable solution to the global water crisis. eWATER fully integrates three technologies: Mobile money, Internet of Things and NFC to provide clean, low-cost, 24/7 accessible water throughout the developing world. eWATER’s proprietary patented technology platform enables transparent, accountable collection of user fees at the ...
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Own end-to-end water system performance across assigned systems, with accountability for both system uptime and water usage.
Manage and support O&M technicians, ensuring effective maintenance, customer engagement, rapid issue resolution, and consistent performance of water systems.
Translate customer registrations into regular, sustained water usage through targeted community engagement, follow-up and local interventions.
Design, run and evaluate field trials and promotional initiatives (e.g. messaging, pricing or engagement approaches) to improve usage and service uptake.
Use system uptime, usage data and field insights to prioritise actions, identify risks early, and implement or recommend corrective measures.
Community engagement & customer insights
Act as the primary engagement lead with communities, customers, local leaders and relevant stakeholders.
Gather and report structured feedback on customer experience, community sentiment, competitor activity and emerging risks.
Drive customer communication initiatives, including mass SMS campaigns and on-the-ground sensitisation.
Ensure community issues are identified early, escalated appropriately and resolved quickly.
Monitoring, reporting & learning
Track and report on usage, engagement activity and intervention outcomes.
Maintain accurate field records and contribute to regional and organisational learning.
Share insights with programme, operations and leadership teams to improve service design and delivery.
Skills and experience
Required
Experience delivering community-based or field-led programmes or services.
Experience engaging directly with communities, customers, or public stakeholders.
Experience coordinating or supervising field-based teams.
Strong communication skills and confidence engaging in diverse community settings.
Ability to work with basic data and performance metrics to guide decisions.
Highly organised, proactive and comfortable working independently in the field.
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