Service Quality &Compliance Manager at KCB Bank Kenya

Job Description

• To offer customer satisfaction through operational effectiveness, efficiencies, and customer complaints resolution.
• Facilitate adequate branch resourcing.
• Efficient cash management within the branch and productivity of tellers. 
• Manage and implement branch Business continuity plans.
• Manage branch risk: RCSA, KCSA & KRI’s are up to date; incidents are mitigated/escalated.
• Enterprise-Wide Risk: Adherence to policies, processes, procedures as per documented operating standards (e.g., SOP’s, KYC/AML) to enhance internal controls in order to reduce frauds and forgeries.
• Ensure effective resolution of Audit issues. 
• Motivate, coach, and develop a high performing team.
• Facilitate and coordinate branch asset management.
• Ensure collection of all revenue due to the bank, validation, and submission of reports & returns
• Facilitate and implement new initiatives and projects within the branch.

The Person 

For the above position, the successful applicant should have the following: - 

• University Degree from a recognized institution 
• 3 years’ experience in a Supervisory position in banking operations and cash management.
• Sales or business development experience will be an added advantage. 
• Excellent communication and negotiation Skills. 
• Strong leadership skills. 
• Good interpersonal skills.
• Excellent planning, organizing, problem solving and analytical skills.
• A good understanding of risk, credit policies and procedures. 
• Proficiency in MS Office Suite.