CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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Manage the teams handling Sea Export out of Kenya.
Keep the team informed of the changes/evolutions & communicate the necessary internal alignments, objectives (objectives given by top management)
Evaluate the subordinates performance
develop the skills of the employees
Implement good conditions (procedure) of the case transfer in case of organization changes within the team.
Ensure the new incoming staff policy is in place as well the training.
Define and control absences.
Build the MO organization, expertise, the means and ensure the standard process are in place
Ensure the organization, the expertise and the means are in line with the objectives given by the Manager
Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
Control the implementation of the SOP by MO team, Quality audit (internal and external) and by continually monitoring it against the approved action plan.
Coordinate & Monitor Operations
Monitor the quality of service provided to the clients (internal as well external) and take appropriate action to achieve the service the clients are paying for.
Control and Manage the risks
Ensure the risk control framework (process, team, training…) is in place.
Implement all actions to ensure minimal extra/ additional charge exposure
Ensure our agreed contractual KPIs with the clients and internal KPIs are met
Implement all actions to ensure minimal disbursements exposure (compliance classification procedures, application of proper billing and expenses posting to the files...) and manage the risk (focus on debit).
Assist the customer disputes process in coordination with the Front Office and Back Office (Legal, Insurance) and implement actions to neutralize the repetition of root causes.
Ensure the proper insurance cover, of our services including our own means or contracted, is in place with the Back-Office support (Insurance).Inform Management
Identify critical customers (cargo nature, volumes, financial position, key account ...) and put in place the conditions for a specific operations monitoring as appropriate.
Collect the information relating to risks Operation (including customs issues) and provide a monthly summary to the Manager.
Prepare and communicate a monthly report to the Manager regarding the performance of the department and the outlook for coming months, taking into account market forces (customers, competitors ...)
Requirements
Business Degree
Diploma in Clearing & Freight Forwarding or related field
Experience
5 years in a busy C & F company handling Sea Export & 1 year in a managerial role
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