Solution Architect at West Indian Ocean Cable Company (WIOCC)

Job Objective

Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimised technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget.

Key Duties & Responsibilities

• Provide technical pre-sales support for the sales and provisioning processes
• Design technical solutions, including creating internal and client-facing technical documentation
• Identify solution concerns, issues and contractual challenges and mitigate appropriately
• Develop technical product descriptions, architectures and functionality documentation
• Develop, implement and operationalise standards and processes for solution planning and design
• Support with new product development
• Partner with internal teams to create detailed custom solutions focusing on technical capability, fulfilment, assurance and billing.
• Improve the efficiency of solution development
• Assist with the creation of ad hoc reports as needed
• Assist in producing technical drawings and documentation
• Assist in auditing and maintaining database records and information
• Actively use and ensure data integrity on OSS/BSS systems

Minimum Qualification

• Bachelor’s degree (or equivalent) in a related field

Minimum Experience & Skills: 

• Minimum of 8 years’ technical experience in the telecom industry with at least 5 years in a solutions architect or similar role
• Expert knowledge in service delivery, sales support, network infrastructure and operations support or similar fields
• Intermediate knowledge of Transmission (DWDM, OTN, SDH), IP (Peering, IP Transit, Layer 2/3 services), Fibre, Colocation and Subsea networks
• Expert knowledge and experience in GIS systems
• Experience with product and technology development cycle, including technical product development and fulfilment, assurance and billing procedures
• Expert capability in developing solution options in order to identify all impacts and costs related to the recommended solution
• Effective and excellent written and verbal communication skills evidenced by previous work history and accomplishments
• Expert in Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft Powerpoint
• Excellent communications and presentation skills, including the ability to summarise, drive clarity and concisely share key project information to all levels of the organisation
• Demonstrate ability to manage multiple priorities, set direction and solve problems in a fast-paced environment
• Willing to work outside of normal office hours (to assist clients)

Preferred Experience & Skills

• Experience in a network engineering role focused on the design and planning of Transmission or IP networks
• Proven track record of developing and designing complex solutions
• Knowledge of competitive landscape with respect to product and service offerings for connectivity solutions

Attributes

• Client-focused, relationship builder
• Integrity, honest with high ethical standards, boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic skills