Supervisor – Provider Relations and Wellness at Madison Group Limited

Overall Responsibility:

Supervisory role involving provider onboarding, panel maintenance, provider engagement and wellness coordination.

Key Responsibilities:

• Provider Onboarding: Receiving onboarding requests, vetting them and facilitating the onboarding by following the laid out due process.
• Provider Communication: Ensuring providers are well informed regarding scheme appointments and suspensions, company processes and any other information that may need to be communicated to service providers.
• Provider price negotiation: Reviewing costs and negotiating with service providers to ensure competitive prices are observed, during provider onboarding, contract renewals and other periods the company dictates.
• Provider Discounts: Negotiating for discounts from service providers from time to time, and ensuring the discounts are well set up in the system and routinely applied.
• Provider Audit: Carrying out physical audits for both new and existing providers to ascertain provider quality of service delivery and mitigate fraud.
• Wellness coordination: Working closely with the Client relationship team, ensure wellness camps and health talks are well organized and conducted.
• Provider engagement: Ensure creation and maintenance of provider relationships, through phone calls, service meetings and provider visits.
• Interdepartmental collaboration: Carry out other duties in support of other departments within the business unit or as may be assigned by the supervisor.

Skills and Competencies Required

• Customer Focus
• Ownership & commitment
• Team Spirit
• Excellent communication
• Ability to multi-task
• High levels of integrity.
• Proficiency in Microsoft applications.

Academic and Professional Qualifications required

• Bachelor of Science in Nursing.
• Minimum 2 years’ experience in a similar position.