Tailor at Fairmont Hotels & Resorts

About the job

As a Tailor you are responsible for daily tailoring duties as instructed by the house keeping superior.
While adhering to hotel policies and procedures. Responsible for maintenance and upkeep of sewing equipment and all areas under his/her control.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Performs timely repairs on all items of uniform, linen and upholstery.
• Stitches new uniforms, items of linen and upholstery as per hotel specifications.
• Ensures that all linen and uniforms are repaired before issuing them to staffs.
• Measure, make or alter uniforms for new employees
• Take care of basic alterations requested by guests.
• Inform the linen room supervisor for replenishing sewing supplies.
• Repair and maintain uniforms for all hotel employees.
• Convert discarded linen into usable items for re-circulation.
• Organize and take inventory of all fabric materials.
• Assume duties and tasks assigned by Superiors.
• Assumes responsibilities of linen/uniform room attendant whenever required.
• Attends behavioral and vocational training in own and related work areas to enhance skills and develop multi-functional.
• Keep a detailed record of the daily work.
• Keep the tailoring area clean and tidy.
• Shares his knowledge and skill with all departmental employees.

Self-Management

• Comply with Hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards
• Comply with time keeping and attendance policies
• Actively participates in training and development programs and maximizes opportunities for self-development.
• Contributes to the laundry departmental meeting

Customer Service

• Being attentive and sensitive to customers and guests.
• Accurately and promptly fulfilling guest request.
• Understands and anticipates guest needs.
• Maintain high level of knowledge which will enhance the guest experience
• Demonstrates a service attitude that exceeds expectations
• Takes appropriate action to resolve guest complaints.
• Maintains a high level of product and service knowledge
• Be able to promote the Hotel in terms of products and services.

Occupational Health & Safety Responsibilities

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify Management of potential dangers

Your Experience And Skills Include

• At least 3 years of similar experience preferably in the hospitality industry.
• Excellent customer service skills.
• Flexibility, punctuality, team work and Cleanliness.
• Ready to work varied shifts, including weekends and holidays.
• Team focused
• Action Oriented- Driving to achieve ambitious targets in an effective way
• Passionate- About our guests and business partners to ensure their needs are met.
• Championing change- Shows openness to new ideas and adapts readily to changing priorities
• Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality