Team Leader, Engineering at Hyatt Place

Summary

Operational

Team Management and Leadership: 

• Supervise and lead the engineering team, including technicians, maintenance staff, and contractors, ensuring proper delegation of tasks, scheduling, and performance management. 
• Provide guidance, mentorship, and training to team members to maintain a skilled and motivated workforce.

Maintenance and Facilities Management: 

• Oversee the maintenance, repair, and operational efficiency of mechanical, electrical, plumbing, and HVAC systems within the hotel premises.
• Implement preventive maintenance programs to ensure all equipment and facilities are in optimal working condition.

Budgeting and Resource Management: 

• Assist in budget preparation and cost control measures for the engineering department, including procurement, inventory management, and resource allocation.
• Optimize resources to achieve cost-efficiency while maintaining high-quality service standards.

Compliance and Safety:

• Ensure compliance with safety regulations, building codes, and industry standards in all engineering operations, maintenance, and construction projects.
• Conduct regular safety inspections, risk assessments, and audits to maintain a safe working environment.

Project Management: 

• Coordinate and oversee engineering projects, renovations, and installations within the hotel, collaborating with internal stakeholders and external contractors to ensure timely and successful completion.

Guest and Staff Relations: 

• Address guest concerns or complaints related to engineering issues promptly and effectively, ensuring minimal disruption to guest services.
• Foster positive communication and collaboration with other departments to meet the hotel's operational requirements.

Technical Expertise and Troubleshooting: 

• Utilize technical expertise to troubleshoot complex engineering issues, provide guidance in problem-solving, and make informed decisions to resolve operational challenges.

Documentation and Reporting: 

• Maintain accurate records, reports, and documentation related to maintenance activities, inspections, repairs, and equipment specifications.
• Generate performance reports, progress updates, and recommendations for improvements in engineering operations.

Continuous Improvement and Innovation: 

• Identify opportunities for process improvement, cost-saving measures, and technological advancements to enhance efficiency and sustainability in engineering operations.

Customer Service 

• Ensures that all employees deliver the brand promise and always provide exceptional guest service.
• Always provides a courteous and professional service and ensures that employees also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Financial 
• Assists to maximize employee productivity using multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Colleagues Management
• Assists to oversee the punctuality and appearance of all Engineering employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 
• Identifies the needs for training and cross training of employees and gets the same executed through assistance of superiors and training manager.
• Assists to maximize the effectiveness of Engineering employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Conducts annual Performance Development Discussions and supports them in their professional development goals.
• Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Supports reinforcement of Hyatt’s Values.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Assists to feedback the results of the Colleague Engagement Survey and to ensure that the relevant changes are implemented.
• Administration
•  Assists to ensure that the Engineering activities are aligned with the Engineering Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• Other Duties
• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Always exercises responsible behaviour and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel's Employee Handbook and understands and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Ensures high standards of personal presentation and grooming.
• In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time
• Responds to changes in the Engineering function as dictated by the industry, company, and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Required Certification:

• Diploma in Electrical or Mechanical Engineering or related field.
• Proven experience as an Engineering Team Leader, preferably in a hotel or similar hospitality setting.
• Thorough knowledge of hotel engineering systems, components, codes, and regulations