Team Leader - Field Service Ghana at FLSmidth

Create a better future

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.

Purpose of the role

Drive Service growth by ensuring technical competence and customer confidence in Service capabilities throughout the Africa region.Technical liaison for customer base in Africa.Provide technical support for initiatives to conclude SLA’s and parts agreements in the regions

Your Responsibilities

Responsibilities and duties include, but are not limited to:

• Support and drive Service growth by ensuring technical competence and customer confidence in Service capabilities throughout the Africa region
• Develop Field Service and other execution staff in the various regions to execute work according to tkIS requirements
• Management of resources to enable cost effective service is provided to customers
• Coordinate resource requirements with the core Field Service team based in South Africa
• Facilitate detailed technical discussions on service related topics with clients to compile accurate scope, cost, schedule and service level agreements
• Manage Field Service staff and schedules in Africa
• Execution of service projects through inspections and audits, reports, repair, maintenance and project work.
• Internal customers are supported through analyses and information as well as required actions distributed to the various departments.
• Ensure high quality reports are completed within allowed time and distributed and or discussed internally and with customer.
• Coordinate any Service activity being executed in the region s.
• Deliver on strategic KPI’s assigned to the function.
• High level of customer interaction and follow up required.
• Ensure technical compliance of equipment, tools and machines to legal, client and internal safety requirements.
• Develop regional contracting companies to provide the necessary extension in capacity and capabilities
• Plan and actively manage budget assigned.
• Investigate, develop and implement process development and continuous improvement initiatives.
• Manage processes to ensure pro-active management of product issue and actions in collaboration with Head of Operations.
• Develop and implement good practice maintenance capability through the use of proven management tools and employee development initiatives.
• Performance management and development of assigned personnel
• Implementation of continuous improvement directives to deliver best practice.

What You Bring

• Diploma in Mechanical/Electrical Engineering or relevant technical qualification
• Project Management qualification
• At least 10-15 years working experience in the mining industry.
• At least 10 years spent in a supervisor / management role.
• Strong technical knowledge on mining equipment, preferably materials handling and processing related.
• Sound experience on delivering projects in Africa / cross border projects.
• Sound understanding of mining equipment maintenance strategies and the application of FMECA principles.
• SAP experience

What We Offer

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.