Team Leader, Housekeeping at Hyatt Place

Summary

Operational:

• Oversee staff performance daily. 
• Conducting inspections of guest rooms and public areas to ensure that they are clean and orderly.
• Training new team members on proper techniques for various cleaning tasks such as crystallization, cleaning guest rooms etc.
• Evaluating the quality of work performed by team members and providing feedback where necessary.
• Perform cleaning duties when there is a team member shortage.

Guest Service:

• Respond to guest complaints and special requests.
• Respond to any special requests from guests.
• Ensure SOPS, and brand standards are adhered to.
• Motivate team members and resolve any issues that occur on the job.

Administration:

• Determining the number of team members needed to complete tasks within a specific time frame and then assign these tasks accordingly.
• Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.
• Prepare daily, weekly, and monthly reports.
• Ensure compliance with safety and sanitation policies in all areas.
• Monitor how well team members are doing and take corrective actions when necessary to help improve performance levels across-the-board for every team member.
• Scheduling team members’ work hours and communicating any changes to them.
• Ensuring that supplies, materials, equipment, and linen are available for use by team members in their work. 
• Manage the inventory and order supplies as required. Issue and control supplies and equipment.
• Conduct monthly inventories of linen and OSE.
• Performs other related duties as assigned.

Employee Handling:

• Ensures a strong professional relationship with all levels of employees within the hotel. 
• Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for housekeeping tasks, and project implementations.
• Collaborate with colleagues from different departments to address housekeeping issues, provide support, and ensure timely resolution of problems.
• Work collaboratively with fellow housekeeping colleagues to achieve common goals, share knowledge, and assist in resolving complex issues.
• Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
• Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
• Encourage compliance with housekeeping safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
• Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the housekeeping department.
• Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
• Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
• Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
• Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
• Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
• Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
• Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
• Actions on the results of the Colleague Experience Survey (CES)

General:

• Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Attends and contributes to all training sessions and meetings as required.
• Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
• Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
• Ensures high standards of personal presentation and grooming.
• In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
• Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Leadership Duties

• To ensure proper training is done to all new staff and or interns.
• Required to manage and train staff and organize regular deep cleaning tasks.
• Required to train and evaluate new staff, create schedules, and assist with budget forecasting. 
• To ensure that technical support is accorded to other department’s Employees that would require assistance from housekeeping.

Required Certification/Qualification:

•  Certificate In Housekeeping and Laundry techniques a recognized Institution
• At least 3 years' experience working for a reputable hospitality organization in the position of housekeeping team leader or housekeeping supervisor.